Hybrid IT Service Operations Specialist

S&P Global; United States; Hybrid; USD 97,000 - 140,000; Full time

Benefits offered by this job

Annual incentive plan

Job summary

Markit North America, Inc. seeks a Specialist, IT Service Operations to provide advanced support for corporate actions software and data issues for regulated financial clients.

The role involves contact via phone, email, and JIRA, handling incidents, and coordinating with cross-functional teams to resolve issues. The successful candidate will log and manage incidents, contribute to requirements and specification documents, and ensure audit-ready documentation throughout the incident lifecycle.

Qualifications

• Bachelor's degree in IT, information systems, computer science, or related field.
• Experience in IT operations and SaaS/PaaS/IaaS environments.
• Experience with corporate actions workflows and data reconciliation.
• Familiarity with ITIL incident management processes and audit readiness.

Responsibilities

• Provide advanced support for corporate actions software and data issues for financial clients.
• Log, track, and manage incidents in JIRA with timely resolutions and audit-ready docs.
• Coordinate with internal teams and external partners for escalated issues.
• Assist in requirements gathering, BRDs, and implementation impact analyses.
• Lead end-to-end requirements lifecycle and define acceptance criteria.

Skills

Python scripting

PowerShell scripting

SQL / data queries

Cloud platforms

ITIL incident management

Log monitoring & observability

Cross-functional collaboration

Root-cause analysis

Client support (phone/email/JIRA)

Security in SaaS environments

Education

Bachelor's degree in IT or related field

Tools

JIRA

SQL tooling

Cloud monitoring tools

Job description

Markit North America, Inc. seeks a Specialist, IT Service Operations to provide advanced support for corporate actions software and data issues for regulated financial clients.

The role involves contact via phone, email, and JIRA, handling incidents, and coordinating with cross-functional teams to resolve issues. The successful candidate will log and manage incidents, contribute to requirements and specification documents, and ensure audit-ready documentation throughout the incident lifecycle.