Product Specialist, IT Service Operations

S&P Global; United States; Híbrido; USD 151.000 - 206.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Descripción de la vacante

Markit North America, Inc. is seeking a Product Specialist, IT Service Operations to provide clients with expert support and consultancy on software and data issues.

You will help regulated financial clients process corporate actions events accurately and in a timely manner. You will collaborate with product engineering, business analysis and DBA teams to resolve issues, perform root cause analysis, and implement preventive controls while ensuring compliant processing and minimizing operational

Formación

• Bachelor's degree in IT/engineering with 5 years IT operations experience.
• 5 years experience includes corporate actions lifecycle, entitlements and payments.
• Experience with SWIFT ISO 15022 and/or ISO 20022 CA messages.
• SQL for incident analysis, reporting, metrics and reconciliation.
• Understanding of relational and non-relational databases and processes.
• Knowledge of Incident/Problem/Change processes and SSO provisioning.

Responsabilidades

• Provide support and consultancy to clients for software and data issues.
• Ensure accurate processing of corporate actions events impacting entitlements and regulatory reporting.
• Perform root cause analysis and coordinate remediation with engineering teams.
• Implement preventive controls to avoid recurrence and reduce risk.
• Collaborate with clients, product engineering, business analysis and DBAs to resolve issues.

Conocimientos

Corporate actions lifecycle

SWIFT ISO 15022 / ISO 20022 CA

SQL

Databases relational & non-relational

Incident/Problem/Change processes

SSO provisioning & access

Capital markets end-to-end position mg

Educación

Bachelor's degree in Electronic Engineering, Information Systems, Computer Science, or related IT field

Herramientas

SWIFT

Relational databases

Non-relational databases

Descripción del empleo

About the Role:

Grade Level (for internal use): 12 Company Name: Markit North America, Inc. Job Title: Product Specialist, IT Service Operations Location: 55 Water Street, New York, NY 10041 (Hybrid work schedule. On days not in office, telecommuting permitted within normal commuting distance of New York, NY office)

Job Duties:

Markit North America, Inc. seeks a Product Specialist, IT Service Operations who will provide support and consultancy services to clients for resolution of software and data issues. Directly support regulated financial clients by ensuring accurate processing of corporate actions events that impact investor entitlements, settlement obligations, and regulatory reporting. Mitigate operational and compliance risk by performing root cause analysis, coordinating remediation with engineering teams, and implementing preventive controls to avoid recurrence. Ensure the accuracy, timeliness, and regulatory compliance of corporate actions processing for enterprise financial clients, where errors or delays may result in financial loss, contractual penalties, or regulatory exposure. Work directly with clients, product engineering, business analysis and DBA teams to ensure that any issues raised are resolved in a satisfactory manner.

Job Requirements:

• Bachelor's degree in Electronic Engineering, Information Systems, Computer Science, or a related IT field, plus five (5) years of experience in IT operations or a related occupation.
• Five (5) years of experience must include: Corporate actions lifecycle, including mandatory, voluntary, and income events and elections, entitlements, and payments.
• SWIFT ISO 15022 (e.g., MT564/566) and/or ISO 20022 CA messages, including ability to interpret and validate key fields and their importance in Corporate Actions events.
• SQL for incident analysis, reporting, building metrics, KPI's and data reconciliation.
• Understanding of relational and non-relational databases to analyze and identify any application performance issues.
• Incident/Problem/Change processes.
• Single Sign-On (SSO) (Security Assertion Markup Language (SAML)/OAuth2) user provisioning and access troubleshooting.
• Securities processing and end-to-end position management across capital market operations.

The anticipated base salary range for this position is $150,550 to $206,350 . Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses & certifications. In addition to base compensation, this role is eligible for an annual incentive plan. Markit North America, Inc. is part of S&P Global and this role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please see: https://spgbenefits.com/benefit-summaries/us .

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

What's In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through c