Specialist, IT Service Operations

S&P Global; United States; Hybrid; USD 97,000 - 140,000; Full time

Benefits offered by this job

Annual incentive plan

Job summary

Markit North America, Inc. seeks a Specialist, IT Service Operations to provide advanced support for corporate actions software and data issues for regulated financial clients.

The role involves contact via phone, email, and JIRA, handling incidents, and coordinating with cross-functional teams to resolve issues. The successful candidate will log and manage incidents, contribute to requirements and specification documents, and ensure audit-ready documentation throughout the incident lifecycle.

Qualifications

• Bachelor's degree in IT, information systems, computer science, or related field.
• Experience in IT operations and SaaS/PaaS/IaaS environments.
• Experience with corporate actions workflows and data reconciliation.
• Familiarity with ITIL incident management processes and audit readiness.

Responsibilities

• Provide advanced support for corporate actions software and data issues for financial clients.
• Log, track, and manage incidents in JIRA with timely resolutions and audit-ready docs.
• Coordinate with internal teams and external partners for escalated issues.
• Assist in requirements gathering, BRDs, and implementation impact analyses.
• Lead end-to-end requirements lifecycle and define acceptance criteria.

Skills

Python scripting

PowerShell scripting

SQL / data queries

Cloud platforms

ITIL incident management

Log monitoring & observability

Cross-functional collaboration

Root-cause analysis

Client support (phone/email/JIRA)

Security in SaaS environments

Education

Bachelor's degree in IT or related field

Tools

JIRA

SQL tooling

Cloud monitoring tools

Job description

About the Role: Grade Level (for internal use): 10 Company Name: Markit North America, Inc. Job Title: Specialist, IT Service Operations Location: 5430 LBJ Freeway, Dallas, TX 75240 (Hybrid work schedule. On days not in office, telecommuting permitted within normal commuting distance of Dallas, TX office)

Job Duties

Markit North America, Inc. seeks a Specialist, IT Service Operations to provide advanced support and consultancy services for the resolution of corporate actions software and data issues for regulated financial clients. Provide direct client support through phone, email, and JIRA platforms to resolve business as usual (BAU) issues and inquiries within defined service level timelines (ETAs). Log, track, and manage incidents reporting in JIRA, ensuring audit ready documentation, accurate impact assessment, prioritization, and risk evaluation through to resolution. Coordinate with internal teams and external partners for escalated issues, managing incidents through full lifecycle resolution and post-incident review. Maintain current knowledge of application features, enhancements, and platform changes to ensure accurate issue diagnosis and client guidance. Support requirements gathering and change request delivery, contributing system expertise, business context, and impact assessments. Assist in preparing specification documents, business requirements, and implementation impact analyses to support system enhancements. Facilitate cross functional discovery and alignment sessions with Engineering, Cloud/SRE, Product, Data, and Customer Experience teams to establish scope, dependencies, and success criteria. Lead the end to end requirements lifecycle, translating business objectives into technical specifications and measurable acceptance criteria. Analyze system dependencies, data flows, and integration impacts, documenting edge cases, assumptions, and technical constraints to reduce implementation risk. Validate prototypes and early builds against business requirements, identifying systemic risks and recommending mitigation strategies prior to production deployment. Support system validation, configuration testing, post deployment monitoring, and documentation updates to ensure sustained operational effectiveness. Build and maintain stakeholder alignment on priorities, timelines, and outcomes through proactive communication and structured coordination.

Job Requirements

• Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related IT field, plus two (2) years of experience in IT operations or a related occupation.
• Two (2) years of experience must include:
  • Corporate actions lifecycle (mandatory, voluntary, income events; elections, entitlements, payments);
  • Interpreting different qualifiers of SWIFT ISO 15022 and/or ISO 20022 CA messages, including ability to interpret and validate key fields and their importance in Corporate Actions Event;
  • Analyzing production incidents and creating client specific reports and its integration with different reporting tools using relational databases and structured queries;
  • SaaS/PaaS/IaaS Cloud-based platforms with multi-tenant SaaS environments, working knowledge of cloud infrastructure management and monitoring tools;
  • Working with ticketing systems and incident management processes as per Information Technology Infrastructure Library (ITIL) procedures;
  • Enterprise user authentication and access management mechanisms for user provisioning and access troubleshooting in multi-tenant environments;
  • Collaborating with cross-functional technical teams to resolve system issues;
  • Proficiency in Enterprise log monitoring and observability tools with some basic usage of modern AI tools to perform first level of code/log analysis and analysis of long running SQL Queries;
  • Log analysis and observability tools for diagnosing production incidents, including the ability to interpret application logs and query outputs to support root-cause analysis;
  • Basic scripting Python or PowerShell for diagnostics and automation;
  • Network access controls and data security practices applicable to financial SaaS environments, including client-facing data routing and access validation to ensure compliant data transmission.

Compensation

The anticipated base salary range for this position is $97,440 to $139,800 per year. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses & certifications. In addition to base compensation, this role is eligible for an annual incentive plan. Markit North America, Inc. is part of S&P Global and this role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please see: https://spgbenefits.com/benefit-summaries/us .

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