Hybrid Service Desk Technician – End-User IT Support
Ashurst Perkins Coie US LLP
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Benefits offered by this job
Job summary
Ashurst Perkins Coie US LLP seeks a Service Desk Support Technician to join our Immediate Response Team in Seattle. You will be the first contact for technology support requests, troubleshoot issues, and ensure timely escalation and documentation.
The role runs Monday–Friday, 12:30 PM–9:00 PM Pacific Time. Strong communication, customer service, and Windows OS knowledge are essential; ServiceNow experience is a plus. This position is based in the United States.
Qualifications
- Strong communication and customer service skills.
- Ability to troubleshoot hardware/software and network/connectivity issues.
- Experience documenting and escalating incidents in a ticketing system.
Responsibilities
- Provide timely support via phone, email, and chat for end-user requests.
- Troubleshoot hardware, software, OS, peripherals, and connectivity issues.
- Prioritize, document, and escalate incidents in ServiceNow.
- Maintain accurate technical documentation and knowledge base articles.
- Collaborate with team to ensure efficient routing and resolution of requests.
- Assist in developing and improving Service Desk processes and documentation.
Skills
Education
Tools
Job description
Ashurst Perkins Coie US LLP seeks a Service Desk Support Technician to join our Immediate Response Team in Seattle. You will be the first contact for technology support requests, troubleshoot issues, and ensure timely escalation and documentation.
The role runs Monday–Friday, 12:30 PM–9:00 PM Pacific Time. Strong communication, customer service, and Windows OS knowledge are essential; ServiceNow experience is a plus. This position is based in the United States.
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