Service Desk Technician II - IT Support (ServiceNow, DC onsite)

The Howard University; United States; On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health & Wellness: comprehensive ins.

Paid time off

Tuition reimbursement

Career advancement

Commuter benefits

Job summary

Howard University is seeking a Service Desk Support Technician to provide Tier 2 support to the ETS Service Desk and manage tickets using ServiceNow. The role handles faculty, staff, and student IT issues, including hardware and software troubleshooting, with occasional lifting of equipment up to 25 pounds.

Join a university that emphasizes well-being, professional growth, and a strong benefits package including health coverage, paid time off, and tuition reimbursement.

Qualifications

• Bachelor's degree is required.
• Three to five years of related work experience may be substituted for education or a related certification.
• Experience as an IT Help Desk Technician is preferred.
• Strong critical thinking and problem-solving skills.

Responsibilities

• Provide Tier 1 technical support via phone, email, chat, or in person.
• Serve as primary contact for solving, assigning, and escalating tickets to Tier 2 as needed.
• Install, configure, maintain, test and troubleshoot IT systems and applications.
• Maintain and repair desktop hardware, operating systems, and office software.

Job description

Howard University is seeking a Service Desk Support Technician to provide Tier 2 support to the ETS Service Desk and manage tickets using ServiceNow. The role handles faculty, staff, and student IT issues, including hardware and software troubleshooting, with occasional lifting of equipment up to 25 pounds.

Join a university that emphasizes well-being, professional growth, and a strong benefits package including health coverage, paid time off, and tuition reimbursement.