Hybrid IT Service Desk Analyst - $60K-$80K + 20% Bonus

Ledgent Technology; Fairview (OR); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

A technology support firm in Fairview, OR is seeking an IT Service Desk Analyst to provide day-to-day technical support across North America. This role ensures operational excellence in end-user support while contributing to process improvements and IT service alignment. The candidate should have a Bachelor's degree in IT or a related field and 3-5 years of IT support experience. Benefits include medical and vision insurance, 401(k), and disability insurance.

Qualifications

• 3-5 years in IT support or service desk environment.
• Proficiency with Windows OS, Microsoft 365, and networking basics.
• Familiarity with ITIL practices and reporting tools like Power BI.

Responsibilities

• Deliver high-quality IT support for hardware, software, and business applications.
• Manage Service Desk workflows, SLAs and escalations.
• Maintain IT asset lifecycle and integration with enterprise systems.
• Generate KPI reports and analyze trends for continuous improvement.
• Support IT leadership with planning and vendor coordination.

Skills

Windows OS

Microsoft 365

Networking basics

Communication skills

Problem-solving skills

Education

Bachelor's degree in IT or related field

Tools

Power BI

Job description

A technology support firm in Fairview, OR is seeking an IT Service Desk Analyst to provide day-to-day technical support across North America. This role ensures operational excellence in end-user support while contributing to process improvements and IT service alignment. The candidate should have a Bachelor's degree in IT or a related field and 3-5 years of IT support experience. Benefits include medical and vision insurance, 401(k), and disability insurance.