ERP & Service Desk Tech Support Analyst

Sonoma Consulting Inc.; Elk Grove Village (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology consulting firm is seeking a highly motivated Service Desk Technology Support Analyst to join their IT support team. The role involves managing endpoint technologies, providing support for ERP systems, and ensuring excellent customer service. Candidates should possess a Bachelor's degree and 2-4 years of relevant experience, along with skills in Active Directory and network troubleshooting. The position is based in Elk Grove Village, Illinois, and may require travel to remote sites.

Qualifications

• 2-4 years of relevant experience in IT support.
• Proven understanding of ERP systems and ITIL framework.
• Experience with Windows 7 and Mac OS X.

Responsibilities

• Provide initial Service Desk support for ERP systems.
• Administer Active Directory for end users.
• Maintain ownership of assigned tickets to meet SLAs.

Skills

Customer service skills

Technical aptitude

Communication skills

Network troubleshooting

Education

Bachelor Degree in computer related field

Tools

Active Directory

Microsoft Exchange

Microsoft Configuration Manager

Job description

A technology consulting firm is seeking a highly motivated Service Desk Technology Support Analyst to join their IT support team. The role involves managing endpoint technologies, providing support for ERP systems, and ensuring excellent customer service. Candidates should possess a Bachelor's degree and 2-4 years of relevant experience, along with skills in Active Directory and network troubleshooting. The position is based in Elk Grove Village, Illinois, and may require travel to remote sites.