Hybrid IT Helpdesk Technician: Endpoints & A/V Support

Sega; Glendale (CA); Hybrid; USD 52,000 - 76,000; Full time

Job summary

SEGA of America is seeking a detail-oriented IT Helpdesk Technician to join our Technology Services team in Glendale, CA, with a hybrid schedule. You will own end-to-end user support across Windows and Apple devices, and manage onboarding, access, and device deployments.

This role emphasizes proactive problem solving, documentation, and collaboration on security, automation, and A/V support during events and meetings, with onsite three days per week and two days remote.

Qualifications

• Strong troubleshooting across Windows and Mac endpoints.
• Excellent customer service and clear communication.
• Experience with device onboarding and access coordination.
• Knowledge of Wi-Fi, VPN, DNS, DHCP connectivity.
• Ability to balance priorities in a fast-paced environment.

Responsibilities

• End-User Support: handle onsite and remote requests from triage to resolution.
• Events & A/V Support: assist with live streams and conference setups.
• Devices, Applications & Employee Lifecycle: manage onboarding and asset tracking.
• Identity, Access & Security: manage MFA and permissions per least-privilege.
• IT Operations & Asset Management: maintain inventory and support procurement.
• Projects & Continuous Improvement: contribute to OS upgrades, deployments, automation.
• Professional Development: expand technical skills and adopt new tools.

Skills

Troubleshooting

Customer service

Communication

Onsite support

Team collaboration

Education

Bachelor’s degree in Computer Information Systems or related field

Tools

Microsoft Intune

Jamf

Endpoint Central

Job description

SEGA of America is seeking a detail-oriented IT Helpdesk Technician to join our Technology Services team in Glendale, CA, with a hybrid schedule. You will own end-to-end user support across Windows and Apple devices, and manage onboarding, access, and device deployments.

This role emphasizes proactive problem solving, documentation, and collaboration on security, automation, and A/V support during events and meetings, with onsite three days per week and two days remote.