IT Help Desk Technician I — On‑Site & Event Support

Hollywood Park Ca; Inglewood (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Hollywood Park in Inglewood, CA, seeks an IT Help Desk Technician I to provide hands-on support across our campus and during major events. You will be a proactive, reliable team player with strong troubleshooting and communication skills, ensuring an exceptional experience for visitors and staff.

Responsibilities include level 1 end-user support, on-site A/V help during game days and events, incident tracking, and collaboration with cross-functional teams to meet private-event tech needs.

Qualifications

• 2-year degree in CS/IT or equivalent experience.
• 1–2 years IT support experience; event support a plus.
• Knowledge of hardware, software, desktop OS (Windows/Mac), and basic networking.
• Excellent written and verbal communication.
• Ability to thrive in fast-paced live event environments and solve problems under tight time constraints.

Responsibilities

• Provide level 1 support to end users on a variety of technical issues.
• Participate in game day and special event support, providing on-site technical and A/V assistance.
• Perform analysis, diagnosis, and resolution of desktop hardware and software issues for end users and elevate if/when appropriate following SLA processes.
• Provide excellent day-to-day technical support for customers and executives.
• Support common IT services in Google Workspace and desktop applications.
• Create, manage, and resolve Incident and Request tickets for the helpdesk team.
• Maintain detailed issue records and notes to help resolve complex problems and track recurring trends.
• Investigate recurring issues to implement process and procedure improvements.
• Collaborate with cross-functional teams to plan and support technology needs for private events.
• Ensure efficient asset management and inventory control.
• Uphold a strong work ethic and commitment to high performance standards.

Skills

Communication skills

Troubleshooting

Written communication

Verbal communication

Education

2‑year degree in CS/IT

Tools

Google Workspace

Job description

Hollywood Park in Inglewood, CA, seeks an IT Help Desk Technician I to provide hands-on support across our campus and during major events. You will be a proactive, reliable team player with strong troubleshooting and communication skills, ensuring an exceptional experience for visitors and staff.

Responsibilities include level 1 end-user support, on-site A/V help during game days and events, incident tracking, and collaboration with cross-functional teams to meet private-event tech needs.