Hybrid Mac/Windows IT Support Technician II

TransGlobal Holdings Co.; Monrovia (CA); Vor Ort; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

TransGlobal Holdings Co. is seeking an IT Helpdesk/Support Technician to provide comprehensive end-user support across Windows and macOS, manage Microsoft 365 and Entra ID, and help maintain network infrastructure.

The role involves hardware upgrades, asset management, and security policy enforcement in a hybrid work environment. Responsibilities include onboarding users, configuring Intune and Jamf, VPN/MFA setup, and assisting with audits.

Qualifikationen

• 2+ years hands-on IT support across Windows and macOS.
• Clear written and verbal communication in Mandarin and English.
• Bachelor's degree or equivalent hands-on experience in IT.
• Experience with Microsoft 365 administration, Entra ID (Azure AD), and familiarity with Intune and Conditional Access.
• Solid networking fundamentals (TCP/IP, VLANs, DNS/DHCP, VPNs) and enterprise gear.
• Cable management and Ethernet termination knowledge.
• Physical ability to lift up to 25 lbs.
• Willingness to travel up to 10% within Southern California.

Aufgaben

• Daily User Support: primary contact for day-to-day IT requests for Windows and macOS.
• M365 Administration: onboarding/offboarding, license assignments, and access management.
• Hardware & IT Assets: set up, configure, and deploy computers; maintain asset inventory.
• Network Maintenance: monitor switches, routers, and wireless APs from Cisco/HP/Aruba/Ubiquiti.
• Firewall & Security Management: assist with firewalls, VPNs, and MFA access.
• Network Troubleshooting: diagnose VLANs, DNS/DHCP, Wi‑Fi, and ISP issues.
• Physical Systems & Printer: provide network support for security hardware and printers.
• MDM & Security Policies: configure Intune and Jamf; enforce Conditional Access.
• IT Security & Audit Support: assist in user access reviews and asset tracking.

Kenntnisse

Strong communication

Bilingual Mandarin/English

Customer-focused

Ausbildung

Bachelor's degree or equivalent

Tools

Microsoft Intune

Apple Jamf

Entra ID / Azure AD

Microsoft 365

Jobbeschreibung

TransGlobal Holdings Co. is seeking an IT Helpdesk/Support Technician to provide comprehensive end-user support across Windows and macOS, manage Microsoft 365 and Entra ID, and help maintain network infrastructure.

The role involves hardware upgrades, asset management, and security policy enforcement in a hybrid work environment. Responsibilities include onboarding users, configuring Intune and Jamf, VPN/MFA setup, and assisting with audits.