Hybrid IT Helpdesk Specialist - Laptop Imaging & Support

Reconnus; Indianapolis, Northern (IN, KY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

USIC is seeking an IT Helpdesk Specialist in Indianapolis, IN to ensure timely technology support for USIC employees. The role includes repairing and imaging laptops/tablets in the Imaging Lab at the Corporate Office and providing Tier I support across the organization.

The position requires an Associate degree or IT certifications (Bachelor’s preferred), strong communication, and at least two years of end-user support experience. Hybrid work arrangement offered near Indianapolis.

Qualifications

• Associate degree or IT certifications required; Bachelor’s degree in IT/CS preferred.
• Must be comfortable interfacing with different stakeholders at all levels of the organization.
• Demonstrated ability to diagnose technical issues and provide satisfactory resolutions quickly and effectively.
• Two years’ experience in providing end-user support is preferred.
• Knowledge of and familiarity with Windows, Exchange Server, and other Microsoft based applications.
• A high degree of effective communication skills is required, specifically oral and in writing to convey complex concepts in familiar terms to the target audience.
• At least two years of relevant work experience is needed to be successful in this role.

Responsibilities

• Respond to incoming inquiries via phone and email
• Provide Tier I technical support to field and corporate associates
• Repair, image, and deploy laptops, tablets, and other IT equipment for use
• Work on special projects as assigned

Skills

Windows OS

Exchange Server

Microsoft Applications

End-user Support

Communication Skills

Education

Associate degree or IT certifications

Bachelor’s degree in IT/CS preferred

Job description

USIC is seeking an IT Helpdesk Specialist in Indianapolis, IN to ensure timely technology support for USIC employees. The role includes repairing and imaging laptops/tablets in the Imaging Lab at the Corporate Office and providing Tier I support across the organization.

The position requires an Associate degree or IT certifications (Bachelor’s preferred), strong communication, and at least two years of end-user support experience. Hybrid work arrangement offered near Indianapolis.