Helpdesk Technician I - Imaging & End-User Support

USIC; Indianapolis (IN); Hybrid; USD 42,000 - 55,000; Full time

Job summary

USIC is seeking an IT Helpdesk Specialist to ensure timely support for technology needs across the organization. The role includes repairing and imaging laptops and tablets in the Imaging Lab at the Corporate Office, with a hybrid schedule.

Responsibilities include responding to inquiries, providing Tier I support to field and corporate staff, and collaborating on special projects; the ideal candidate will have 2+ years of end-user support experience and strong Windows/Exchange knowledge.

Qualifications

• Associate degree or IT certifications required; Bachelor’s degree in IT or CS preferred
• Excellent communication skills across stakeholders at all levels of the organization
• Two years of end-user support experience preferred; strong Windows/Exchange knowledge advantageous

Responsibilities

• Respond to inquiries via phone and email (Tier I support)
• Provide Tier I technical support to field and corporate associates
• Repair, image, and deploy laptops, tablets, and other IT equipment
• Work on special projects as assigned

Skills

End-user support

Technical troubleshooting

Communication

Team collaboration

Education

Associate degree

Bachelor's degree

IT certifications

Tools

Windows

Exchange Server

Microsoft 365 Apps

Job description

USIC is seeking an IT Helpdesk Specialist to ensure timely support for technology needs across the organization. The role includes repairing and imaging laptops and tablets in the Imaging Lab at the Corporate Office, with a hybrid schedule.

Responsibilities include responding to inquiries, providing Tier I support to field and corporate staff, and collaborating on special projects; the ideal candidate will have 2+ years of end-user support experience and strong Windows/Exchange knowledge.