Desktop Support Specialist – End-User IT

IU Health; Indianapolis (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

Indiana University Health is seeking a Specialist-Information Services Intermediate-Desktop to deliver hands-on technical support for end-user devices and peripherals in a fast‑paced environment. The role collaborates with Networking, Servers, Database, Applications, and Vendors to restore services and resolve core issues promptly.

Qualifications include a High School Diploma (Bachelor's preferred), 2–4 years in a Service Desk, and a familiarity with Windows OS, Mac OS, O365, and VDI.

Qualifications

• High School Diploma required; Bachelor's preferred.
• 2-4 years experience in Service Desk required.
• A+ Certification preferred.
• Experience with phone support and customer service.

Responsibilities

• Provide hands-on desktop and peripheral support to end users.
• Install hardware, software, printers, and devices.
• Diagnose and troubleshoot hardware, software, and network issues.
• Maintain Windows/Mac OS, O365, and VDI environments.
• Document tickets and coordinate with IT teams for timely resolutions.

Skills

Phone support

Customer service

Troubleshooting

Ticketing systems

Shift flexibility

Education

High School Diploma

Bachelor's degree preferred

A+ Certification

Tools

Windows OS

Mac OS

O365

VDI

Job description

Indiana University Health is seeking a Specialist-Information Services Intermediate-Desktop to deliver hands-on technical support for end-user devices and peripherals in a fast‑paced environment. The role collaborates with Networking, Servers, Database, Applications, and Vendors to restore services and resolve core issues promptly.

Qualifications include a High School Diploma (Bachelor's preferred), 2–4 years in a Service Desk, and a familiarity with Windows OS, Mac OS, O365, and VDI.