System Support Specialist I

USIC; Indianapolis (IN); Hybrid; USD 42,000 - 55,000; Full time

Job summary

USIC is seeking an IT Helpdesk Specialist to ensure timely support for technology needs across the organization. The role includes repairing and imaging laptops and tablets in the Imaging Lab at the Corporate Office, with a hybrid schedule.

Responsibilities include responding to inquiries, providing Tier I support to field and corporate staff, and collaborating on special projects; the ideal candidate will have 2+ years of end-user support experience and strong Windows/Exchange knowledge.

Qualifications

• Associate degree or IT certifications required; Bachelor’s degree in IT or CS preferred
• Excellent communication skills across stakeholders at all levels of the organization
• Two years of end-user support experience preferred; strong Windows/Exchange knowledge advantageous

Responsibilities

• Respond to inquiries via phone and email (Tier I support)
• Provide Tier I technical support to field and corporate associates
• Repair, image, and deploy laptops, tablets, and other IT equipment
• Work on special projects as assigned

Skills

End-user support

Technical troubleshooting

Communication

Team collaboration

Education

Associate degree

Bachelor's degree

IT certifications

Tools

Windows

Exchange Server

Microsoft 365 Apps

Job description

Location: 9045 River Road, Indianapolis, IN 46240.

Schedule: Hybrid - alternate working 2 weeks in office and 2 weeks from home

Summary

The IT Helpdesk Specialist is responsible for ensuring USIC employees are provided timely support for all technology needs. This position will also be responsible for repairing and imaging laptops and tablets in the Imaging Lab at the Corporate Office.

Responsibilities

• Respond to incoming inquiries via phone and email
• Provide Tier I technical support to field and corporate associates
• Repair, image, and deploy laptops, tablets, and other IT equipment for use
• Work on special projects as assigned

Requirements

• Associate degree or IT certifications required; Bachelor's degree in Information Technology, Computer Science, or another related field is preferred
• Must be comfortable interfacing with different stakeholders at all levels of the organization
• Demonstrated ability to diagnose technical issues and provide satisfactory resolutions quickly and effectively
• Two years' experience in providing end-user support is preferred
• Knowledge of and familiarity with Windows, Exchange Server, and other Microsoft based applications
• A high degree of effective communication skills is required, specifically oral and in writing to convey complex concepts in familiar terms to the target audience
• At least two years of relevant work experience is needed to be successful in this role

We are an Equal Opportunity Employer. Veterans are encouraged to apply.