Systems Support Specialist I

Reconnus; Indianapolis, Northern (IN, KY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

USIC is seeking an IT Helpdesk Specialist in Indianapolis, IN to ensure timely technology support for USIC employees. The role includes repairing and imaging laptops/tablets in the Imaging Lab at the Corporate Office and providing Tier I support across the organization.

The position requires an Associate degree or IT certifications (Bachelor’s preferred), strong communication, and at least two years of end-user support experience. Hybrid work arrangement offered near Indianapolis.

Qualifications

• Associate degree or IT certifications required; Bachelor’s degree in IT/CS preferred.
• Must be comfortable interfacing with different stakeholders at all levels of the organization.
• Demonstrated ability to diagnose technical issues and provide satisfactory resolutions quickly and effectively.
• Two years’ experience in providing end-user support is preferred.
• Knowledge of and familiarity with Windows, Exchange Server, and other Microsoft based applications.
• A high degree of effective communication skills is required, specifically oral and in writing to convey complex concepts in familiar terms to the target audience.
• At least two years of relevant work experience is needed to be successful in this role.

Responsibilities

• Respond to incoming inquiries via phone and email
• Provide Tier I technical support to field and corporate associates
• Repair, image, and deploy laptops, tablets, and other IT equipment for use
• Work on special projects as assigned

Skills

Windows OS

Exchange Server

Microsoft Applications

End-user Support

Communication Skills

Education

Associate degree or IT certifications

Bachelor’s degree in IT/CS preferred

Job description

Job Description: Location: 9045 River Road, Indianapolis, IN 46240. Schedule: Hybrid – alternate working 2 weeks in office and 2 weeks from home

Summary

The IT Helpdesk Specialist is responsible for ensuring USIC employees are provided timely support for all technology needs. This position will also be responsible for repairing and imaging laptops and tablets in the Imaging Lab at the Corporate Office.

Responsibilities

• Respond to incoming inquiries via phone and email
• Provide Tier I technical support to field and corporate associates
• Repair, image, and deploy laptops, tablets, and other IT equipment for use
• Work on special projects as assigned

Requirements

• Associate degree or IT certifications required; Bachelor’s degree in Information Technology, Computer Science, or another related field is preferred
• Must be comfortable interfacing with different stakeholders at all levels of the organization
• Demonstrated ability to diagnose technical issues and provide satisfactory resolutions quickly and effectively
• Two years’ experience in providing end-user support is preferred
• Knowledge of and familiarity with Windows, Exchange Server, and other Microsoft based applications
• A high degree of effective communication skills is required, specifically oral and in writing to convey complex concepts in familiar terms to the target audience
• At least two years of relevant work experience is needed to be successful in this role

We are an Equal Opportunity Employer. Veterans are encouraged to apply.

PROTECTING & MAINTAINING INFRASTRUCTURE

Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout the United States and Canada. Our mission: to deliver quality, efficient, safe, and innovative solutions to protect our partner’s infrastructure and critical assets.