Systems Support Specialist I

Reconnus; Glendale Heights (IN); Hybrid; USD 42,000 - 64,000; Full time

Job summary

USIC is seeking an IT Helpdesk Specialist to ensure timely technology support for USIC employees. The role includes repairing and imaging laptops and tablets in the Imaging Lab at the Corporate Office, with a hybrid work setup requiring in-office and remote days.

Ideal candidates have an associate degree or IT certifications and 2+ years of end-user support experience, with strong knowledge of Windows and Exchange Server and excellent communication skills.

Qualifications

• Associate degree or IT certifications required; Bachelor’s degree in IT, CS, or related field preferred.
• Must be comfortable interfacing with stakeholders at all levels of the organization.
• Demonstrated ability to diagnose technical issues and provide satisfactory resolutions quickly and effectively.
• Two years’ experience in providing end-user support preferred.
• Knowledge of Windows, Exchange Server, and other Microsoft-based applications.
• Strong oral and written communication to convey complex concepts clearly.

Responsibilities

• Respond to inquiries via phone and email.
• Provide Tier I technical support to field and corporate associates.
• Repair, image, and deploy laptops, tablets, and other IT equipment.
• Work on special projects as assigned.

Skills

Communication

End-user support

Stakeholder engagement

Education

Associate degree or IT certifications

Bachelor’s degree in IT/CS preferred

Tools

Windows

Exchange Server

Microsoft applications

Job description

Job Description

Location: 9045 River Road, Indianapolis, IN 46240.

Schedule: Hybrid – alternate working 2 weeks in office and 2 weeks from home

Summary

The IT Helpdesk Specialist is responsible for ensuring USIC employees are provided timely support for all technology needs.

This position will also be responsible for repairing and imaging laptops and tablets in the Imaging Lab at the Corporate Office.

Responsibilities

• Respond to incoming inquiries via phone and email
• Provide Tier I technical support to field and corporate associates
• Repair, image, and deploy laptops, tablets, and other IT equipment for use
• Work on special projects as assigned

Requirements

• Associate degree or IT certifications required; Bachelor’s degree in Information Technology, Computer Science, or another related field is preferred
• Must be comfortable interfacing with different stakeholders at all levels of the organization
• Demonstrated ability to diagnose technical issues and provide satisfactory resolutions quickly and effectively
• Two years’ experience in providing end-user support is preferred
• Knowledge of and familiarity with Windows, Exchange Server, and other Microsoft based applications
• A high degree of effective communication skills is required, specifically oral and in writing to convey complex concepts in familiar terms to the target audience
• At least two years of relevant work experience is needed to be successful in this role

We are an Equal Opportunity Employer. Veterans are encouraged to apply.

PROTECTING & MAINTAINING INFRASTRUCTURE

Performing over 80 million locates annualy, USIC is the most trusted name in underground utility damage prevention.

USIC also provides a full suite of utility services throughout the United States and Canada.

Our mission: to deliver quality, efficient, safe, and innovative solutions to protect our partner’s infrastructure and critical assets.