Hybrid IT Helpdesk & Imaging Technician I

Reconnus; Glendale Heights (IN); Hybrid; USD 42,000 - 64,000; Full time

Job summary

USIC is seeking an IT Helpdesk Specialist to ensure timely technology support for USIC employees. The role includes repairing and imaging laptops and tablets in the Imaging Lab at the Corporate Office, with a hybrid work setup requiring in-office and remote days.

Ideal candidates have an associate degree or IT certifications and 2+ years of end-user support experience, with strong knowledge of Windows and Exchange Server and excellent communication skills.

Qualifications

• Associate degree or IT certifications required; Bachelor’s degree in IT, CS, or related field preferred.
• Must be comfortable interfacing with stakeholders at all levels of the organization.
• Demonstrated ability to diagnose technical issues and provide satisfactory resolutions quickly and effectively.
• Two years’ experience in providing end-user support preferred.
• Knowledge of Windows, Exchange Server, and other Microsoft-based applications.
• Strong oral and written communication to convey complex concepts clearly.

Responsibilities

• Respond to inquiries via phone and email.
• Provide Tier I technical support to field and corporate associates.
• Repair, image, and deploy laptops, tablets, and other IT equipment.
• Work on special projects as assigned.

Skills

Communication

End-user support

Stakeholder engagement

Education

Associate degree or IT certifications

Bachelor’s degree in IT/CS preferred

Tools

Windows

Exchange Server

Microsoft applications

Job description

USIC is seeking an IT Helpdesk Specialist to ensure timely technology support for USIC employees. The role includes repairing and imaging laptops and tablets in the Imaging Lab at the Corporate Office, with a hybrid work setup requiring in-office and remote days.

Ideal candidates have an associate degree or IT certifications and 2+ years of end-user support experience, with strong knowledge of Windows and Exchange Server and excellent communication skills.