Regional IT Field Support Specialist - Lab Ops & Asset Mgmt

Quest Diagnostics Incorporated; Indianapolis (IN); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

QUEST DIAGNOSTICS INC is seeking a Regional Field IT Support professional in Indianapolis, Indiana responsible for delivering IT support services to laboratory operations. This role involves troubleshooting, maintenance, and inventory management, requiring the ability to lift 40 lbs and travel up to 80% of the time.

The ideal candidate should possess an Associates Degree or CompTIA A+ Certification, with strong problem-solving, organizational, and communication skills. Commitment to customer satisfaction is essential.

Qualifikationen

• Ability to routinely lift 40 lbs and walk long distances.
• Entry level understanding progressing through education or experience.
• Ability to work with customers, both internal and external.

Aufgaben

• Support Tier-2 Field IT support and troubleshoot service center tickets.
• Perform maintenance and updates to all systems.
• Assist in inventory management and coordination of asset disposal.

Kenntnisse

Solving problems

MS Office programs

Problem Management

Time Management

Organizational Skills

Verbal and written communications

Customer satisfaction

Ausbildung

Associates Degree or CompTIA A+ Certification

Jobbeschreibung

Job Description

Responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. This position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations.These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.

Responsibilities:

• Support Tier -2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management
• Troubleshoot and resolve all service center tickets routed to your Assignment Group

• Perform IMAC all systems as applicable -

  Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:

• Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.
• Perform IMAC’s all systems as applicable
• Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs
• Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
• Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products including HP Service Manager and Clarity
• Contribute to team and Quest specific short, mid and long term goals
• Perform maintenance, patches, and updates to all systems in a timely manner
• Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
• Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products
• Contribute to team and Quest specific short, mid, and long term goals
• Assist in inventory management
• Assist in coordination of asset disposal for Quest Diagnostics Workstation machines and peripherals
• Ensure that the Quest Diagnostics Information Technology Asset Management policies are enforced at the Business Unit

Asset Management:

• Assist in inventory management, including acquisition and disposal of all IT related equipment according to policies
• Assist in coordination of asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals
• Ensure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business Unit

Qualifications:

Physical and Mental Requirements:

Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances. maintain composure under pressure; adapts to change; ability to grasp information quickly.

Knowledge:

Entry level understanding of skill area progressing to application of knowledge attained through education, certifications or other related experience such as on the job training

Skills:

Solving problems, MS office programs, Problem Management, Time Management, Organizational Skills, proficiency in verbal and written communications, strong commitment to customer and employee satisfaction, ability to work with customers, both internal and external

Education

• Associates Degree or CompTIA A+ Certification (Preferred)

Work Requirements

• Up to 80% of Travel
• Clean / valid driver’s license required
• On Call Coverage as needed
• May perform other duties as assigned

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.