Regional IT Field Support Specialist - Lab Ops & Asset Mgmt

QUEST DIAGNOSTICS INC; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

QUEST DIAGNOSTICS INC is seeking a Regional Field IT Support professional in Indianapolis, Indiana responsible for delivering IT support services to laboratory operations. This role involves troubleshooting, maintenance, and inventory management, requiring the ability to lift 40 lbs and travel up to 80% of the time.

The ideal candidate should possess an Associates Degree or CompTIA A+ Certification, with strong problem-solving, organizational, and communication skills. Commitment to customer satisfaction is essential.

Qualifications

• Ability to routinely lift 40 lbs and walk long distances.
• Entry level understanding progressing through education or experience.
• Ability to work with customers, both internal and external.

Responsibilities

• Support Tier-2 Field IT support and troubleshoot service center tickets.
• Perform maintenance and updates to all systems.
• Assist in inventory management and coordination of asset disposal.

Skills

Solving problems

MS Office programs

Problem Management

Time Management

Organizational Skills

Verbal and written communications

Customer satisfaction

Education

Associates Degree or CompTIA A+ Certification

Job description

QUEST DIAGNOSTICS INC is seeking a Regional Field IT Support professional in Indianapolis, Indiana responsible for delivering IT support services to laboratory operations. This role involves troubleshooting, maintenance, and inventory management, requiring the ability to lift 40 lbs and travel up to 80% of the time.

The ideal candidate should possess an Associates Degree or CompTIA A+ Certification, with strong problem-solving, organizational, and communication skills. Commitment to customer satisfaction is essential.