Imaging & End-User Tech Support II
El Paso Community College
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Job summary
El Paso Community College seeks an IT Support professional to analyze and resolve hardware and software problems across the district. In-person campus work is essential, with imaging, software deployment, and policy enforcement using SCCM, Intune, and MDM.
You will support the Service Desk, diagnose issues in Windows and Mac/iOS, and provide initial training while maintaining documentation and helping implement IT best practices.
Qualifications
- Bachelor’s degree and three years of related experience or equivalent.
- Experience in critical analysis and solving complex software/hardware problems.
- Troubleshooting imaging and printing systems, desktop communications software, and customer service.
- Experience using a PC, RAM testers, printers, and network analyzers.
- Experience using spreadsheets, word processing, databases, email, and antivirus/malware tools.
Responsibilities
- Provide technical support to computer users on campus and remotely.
- Image devices and deploy software using SCCM and Intune; manage patches and drivers with MDM.
- Administer Group Policy Objects to enforce security and desktop policies.
- Support Service Desk and Technical Support Services with troubleshooting.
- Develop training materials and provide initial user training and ad-hoc support.
- Assist in evaluating and implementing hardware/software solutions and coordinate installations.
Skills
Education
Tools
Job description
El Paso Community College seeks an IT Support professional to analyze and resolve hardware and software problems across the district. In-person campus work is essential, with imaging, software deployment, and policy enforcement using SCCM, Intune, and MDM.
You will support the Service Desk, diagnose issues in Windows and Mac/iOS, and provide initial training while maintaining documentation and helping implement IT best practices.
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