Hybrid IT Infrastructure Associate — End-User & Server Support

University of Illinois Urbana-Champaign; Urbana (IL); Hybrid; USD 59,000 - 65,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

University of Illinois Urbana-Champaign seeks an IT professional to provide end-user, workstation, server, and systems support for Student Affairs units. The role covers installation, configuration, patching, and endpoint management, with a focus on maintaining operational reliability.

You will work on incident resolution, software upgrades, and user assistance, often with limited supervision, contributing to a vibrant campus IT team.

Qualifications

• Two years IT-related work experience or related coursework.
• Experience providing desktop/end-user support to staff and students.
• Familiarity with Windows or MacOS environments.

Responsibilities

• Provide end-user, workstation, server, and systems support to Student Affairs units.
• Install/configure workstations, mobile devices, and software; patching and endpoint management.
• Assist with admin infrastructure and major software upgrades; troubleshoot user issues.

Skills

End-user support

Windows/MacOS

Network basics

Education

Associate or higher IT degree

Tools

Active Directory

Group Policy

Job description

University of Illinois Urbana-Champaign seeks an IT professional to provide end-user, workstation, server, and systems support for Student Affairs units. The role covers installation, configuration, patching, and endpoint management, with a focus on maintaining operational reliability.

You will work on incident resolution, software upgrades, and user assistance, often with limited supervision, contributing to a vibrant campus IT team.