Help Desk

Experis Austria; Madison (WI); Híbrido; USD 22.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid schedule

Descripción de la vacante

ManpowerGroup is seeking a Help Desk professional to join the Enterprise Service Desk in Madison, WI. You will provide Level 1 IT support to end users, handling password and network access issues, and respond to calls and emails from state employees and citizens.

The role requires strong customer service and basic IT troubleshooting, with experience in a call center environment. Hybrid schedule begins after training, with alternating onsite and remote weeks.

Formación

• At least 6 months of prior experience with customer service.
• At least 6 months of prior experience with basic IT troubleshooting.
• Call center experience (preferably in an IT setting) for at least 6 months.

Responsabilidades

• Provide Level 1 IT support to end users for a variety of issues, including password and network access assistance.
• Respond to telephone calls, email, and personnel requests for technical support from state agency employees and citizens.
• Identify, research, and resolve reported IT technical issues using established guidelines and commonly used support procedures.
• Document, track, and monitor problems experienced with State of Wisconsin applications to support timely resolution and trend identification.
• Support access and use of State of Wisconsin applications by troubleshooting access-related and usage-related concerns.

Conocimientos

Customer service

IT troubleshooting basics

Call center experience

Descripción del empleo

Our client is seeking a Help Desk to join their Enterprise Service Desk team. As a Help Desk, you will be part of a dedicated support group helping end users resolve IT issues with accuracy, professionalism, and urgency. The ideal candidate will have strong customer service skills, a solid foundation in basic IT troubleshooting, and call center experience that helps them stay calm and effective while supporting users through phone and email.

Job Title: Help Desk

Location: Madison, WI

Pay Range: 19.50/hr On W2

What's the Job?

• Provide Level 1 IT support to end users for a variety of issues, including password and network access assistance.
• Respond to telephone calls, email, and personnel requests for technical support from state agency employees and citizens.
• Identify, research, and resolve reported IT technical issues using established guidelines and commonly used support procedures.
• Document, track, and monitor problems experienced with State of Wisconsin applications to support timely resolution and trend identification.
• Support access and use of State of Wisconsin applications by troubleshooting access-related and usage-related concerns.

What's Needed?

• At least 6 months of prior experience with customer service.
• At least 6 months of prior experience with basic IT troubleshooting.
• Call center experience (preferably in an IT setting) for at least 6 months.
• Ability to follow instructions and pre-established guidelines while working within a Level 1 support capacity.
• Comfort working in a 24x7x365 support environment, including occasional shifts in work hours as needed for coverage.

What's in it for me?

• Work as part of the Enterprise Service Desk team supporting both employees and citizens with real-world IT needs.
• Build confidence in Level 1 troubleshooting by resolving issues through established processes and documentation.
• Contribute to improved service outcomes by tracking and monitoring issues to help spot trends.
• Hybrid schedule after an initial training period, with alternating onsite and remote weeks.
• Opportunity to support a mission-driven organization with consistent, structured support responsibilities.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.