Help Desk Associate – 2nd Shift IT Support (Madison, WI)

Planet Group; Madison (WI); On-site; USD 22,000 - 26,000; Full time

Job summary

Planet Group in Madison, WI is seeking a Help Desk I to provide user support on IT issues, including password and network access assistance. This is a 7-month contract with a 40-hour week on 2nd shift (Mon-Fri). Pay ranges from $16 to $19 per hour, depending on experience.

The role focuses on assisting State of Wisconsin employees, citizens, and customers with applications, logging incidents, and ensuring timely resolution through established Level 1 IT support procedures.

Qualifications

• Customer service skills demonstrated in a fast-paced environment.
• Basic IT troubleshooting knowledge and problem-solving abilities.
• Experience in a call center or service desk context is beneficial.

Responsibilities

• Responds to telephone calls, email, and personnel requests for technical support.
• Documents, tracks, and monitors issues to ensure timely resolution and trend identification.
• Provides Level 1 IT support to end users, following established guidelines.

Skills

Customer Service

Basic IT Troubleshooting

Call center experience

Job description

Planet Group in Madison, WI is seeking a Help Desk I to provide user support on IT issues, including password and network access assistance. This is a 7-month contract with a 40-hour week on 2nd shift (Mon-Fri). Pay ranges from $16 to $19 per hour, depending on experience.

The role focuses on assisting State of Wisconsin employees, citizens, and customers with applications, logging incidents, and ensuring timely resolution through established Level 1 IT support procedures.