Hybrid IT Systems Coordinator – 2nd Tier Support

ADP, Inc.; Madison (WI); Hybrid; USD 61,000 - 76,000; Full time

Job summary

WHEDA is seeking a Systems Coordinator to join our IT team in the Madison office. The role covers second-tier support for Server, Network, Desktop, and Telephone Systems, handling day-to-day operations and providing escalation-ready support.

The successful candidate will perform system administration tasks, train staff, and implement changes per IT security policies, with after-training hybrid telework opportunities and a competitive benefits package.

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, or a related field and 2 years of experience in troubleshooting and maintaining computer systems and networks.
• Valid Driver’s License
• Must reside within one hour commute of the Madison WHEDA office.

Responsibilities

• Is responsible for day-to-day operations of the Network/Server, Desktop and Telephone environment. Provides secondary support to the Server, Network and Desktop Administrators, in troubleshooting and meeting business unit needs. This will include level 1 and level 2 support.
• Provides hardware and software problem resolution related to networks, servers, printers, telecommunications, and operating systems. Serves as back-up or next level support (beyond Help Desk) and determines when additional and higher level of support is required.
• Performs system administration activities for applicable systems and data. Including setting up user security, applicable system, and security patching, maintaining, and monitoring data integrity, integrating assigned applications with other applications and systems, maintaining contracts with outside vendors, and defining reporting and alerting requirements.
• Trains internal staff and customers on the use of systems, following approved WHEDA security standards, policies, and guidelines, and assisting with configuration of systems.
• Implements necessary changes to systems, applications, and information as requested in accordance with IT security policies, standards, and guidelines.
• Assists with project management activities, including research and development regarding certain technologies; may test, analyze, and make recommendations based on findings.
• Recommends hardware and software configurations or enhancements to ensure optimum performance and capability of networks, servers, and desktops to meet user needs; ensuring system configurations conforms to Authority standards.
• Performs or assists with other organization needs as requested or required.

Skills

System administration

Network management

Confidentiality

Education

Bachelor’s Degree in Computer Science, Information Systems, or a related field

Job description

WHEDA is seeking a Systems Coordinator to join our IT team in the Madison office. The role covers second-tier support for Server, Network, Desktop, and Telephone Systems, handling day-to-day operations and providing escalation-ready support.

The successful candidate will perform system administration tasks, train staff, and implement changes per IT security policies, with after-training hybrid telework opportunities and a competitive benefits package.