Evening Help Desk Technician – Hybrid IT Support

IO Datasphere, Inc.; Madison (WI); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Wisconsin Department of Administration (DOA) is seeking a Help Desk professional to support end users with IT issues, including password and network access assistance. The role operates on a hybrid schedule, with onsite training followed by alternating weekly on-site and remote work.

The candidate will respond to calls and emails, document issues, and escalate trends for timely resolutions to serve state employees and citizens.

Qualifications

• 6+ months of experience in IT support or help desk.

Responsibilities

• Identifies, researches, and resolves IT technical issues reported by State of Wisconsin employees, citizens, customers, and monitoring systems.
• Provides support to both state agency employees and citizens in accessing and using State of Wisconsin applications.
• Documents, tracks, and monitors problems to ensure timely resolution and to spot trends.
• Applies knowledge of commonly used IT support concepts, practices, and procedures at Level 1 IT support.
• Responds to telephone calls, email, and personnel requests for technical support.

Job description

Wisconsin Department of Administration (DOA) is seeking a Help Desk professional to support end users with IT issues, including password and network access assistance. The role operates on a hybrid schedule, with onsite training followed by alternating weekly on-site and remote work.

The candidate will respond to calls and emails, document issues, and escalate trends for timely resolutions to serve state employees and citizens.