Help Desk I — Hybrid IT Support (Evening Shift)

VIVA USA Inc; Madison (WI); Hybrid; USD 25,000 - 30,000; Full time

Job summary

VIVA USA Inc. in Madison, WI is hiring two Help Desk I professionals to support end users with a variety of IT issues, including password resets and network access. The role focuses on resolving Level 1 requests and documenting actions for trend analysis.

Training lasts roughly 3–5 weeks onsite, with a hybrid schedule after training that alternates between onsite and remote work. Shift hours are 4:00pm–12:30am on weekdays; occasional schedule adjustments may be needed to cover a 24x7 support

Qualifications

• 6+ months of Customer service experience and basic IT troubleshooting.
• Experience in a call center or IT support environment is preferred.
• Knowledge of common IT help desk concepts and issue resolution processes.

Responsibilities

• Provide end-user support for a variety of IT issues.
• Identify, research, and resolve technical problems.
• Respond to calls, emails, and personnel requests for technical support.
• Document, track, and monitor problems to ensure timely resolution.

Skills

Customer service

Basic IT Troubleshooting

Call center experience

Job description

VIVA USA Inc. in Madison, WI is hiring two Help Desk I professionals to support end users with a variety of IT issues, including password resets and network access. The role focuses on resolving Level 1 requests and documenting actions for trend analysis.

Training lasts roughly 3–5 weeks onsite, with a hybrid schedule after training that alternates between onsite and remote work. Shift hours are 4:00pm–12:30am on weekdays; occasional schedule adjustments may be needed to cover a 24x7 support