Help Desk

IO Datasphere, Inc.; Madison (WI); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Wisconsin Department of Administration (DOA) is seeking a Help Desk professional to support end users with IT issues, including password and network access assistance. The role operates on a hybrid schedule, with onsite training followed by alternating weekly on-site and remote work.

The candidate will respond to calls and emails, document issues, and escalate trends for timely resolutions to serve state employees and citizens.

Qualifications

• 6+ months of experience in IT support or help desk.

Responsibilities

• Identifies, researches, and resolves IT technical issues reported by State of Wisconsin employees, citizens, customers, and monitoring systems.
• Provides support to both state agency employees and citizens in accessing and using State of Wisconsin applications.
• Documents, tracks, and monitors problems to ensure timely resolution and to spot trends.
• Applies knowledge of commonly used IT support concepts, practices, and procedures at Level 1 IT support.
• Responds to telephone calls, email, and personnel requests for technical support.

Job description

Client Name Wisconsin Department of Administration (DOA)

Requisition 166441

Location Madison, WI

Duration 1 year

Due Date 10/13/2026

C2C Possible No, W2 only

Interview Method Web-based with Camera On

NOTE: Must be WI resident or willing to relocate to WI at the candidate's expense PRIOR to start date. HYBRID role. Roughly 3-5-week training period likely onsite with a hybrid schedule after that. Hybrid schedule will be alternating between onsite one week and remote the next. This is a 24x7x365 support center which is open all Holidays and to ensure adequate coverage an occasional shift in work hours may be necessary. This is a 2nd shift position (4pm-12:30am). We can accept H1b, H4, TN and other valid work visas for IT. However we cannot accept OPT or CPT visas at this time.

Description:

Our client is looking for a Help Desk to provide support to end users on a variety of IT issues, including but not limited to providing password and network access assistance.

Tasks

• Identifying, researching, and resolving IT technical issues that are reported by State of Wisconsin employees, citizens, customers, and monitoring systems. Responds to telephone calls, email, and personnel requests for technical support.
• Provides support to both state agency employees and citizens in the access and use of State of Wisconsin applications.
• Documents, tracks, and monitors problems experienced with those applications to ensure a timely resolution and ability to spot trends.
• Utilizes commonly used IT support concepts, practices, and procedures with a Level 1 IT support capacity.
• Applies knowledge of commonly used concepts, practices, and procedures within a Level 1 IT support field.
• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email, and personnel requests for technical support.

Skills Required

6+ months of experience in the following: