Hybrid IT Client Advisor - Strategic Tech Partner

Charles IT; Stamford (CT); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

401(k) plan

Performance incentives

Employee discounts

Savings program

PTO

Holidays

Parental leave

WFH bank

Health insurance

Life insurance

Disability insurance

FSA

Well-being resources

Certification incentives

Hybrid schedule

Dry-cleaning

Friday lunches

Concierge services

Dog-friendly office

Team-building events

Job summary

Charles IT is seeking a knowledgeable Technical Client Advisor to partner with assigned clients, align their business goals with technology strategy, and guide on technical challenges and long-term IT planning. The ideal candidate is a strong communicator who builds lasting client relationships and coordinates across teams.

Responsibilities include establishing IT roadmaps, budgeting, and ensuring security and regulatory compliance while collaborating with C-suite executives and internal teams.

Qualifications

• 5+ years in IT consulting, account management, or technical leadership.
• Experience with strategic IT planning and technology budgeting.
• Experience working directly with C-level executives and business leaders.
• Familiarity with ConnectWise, Cisco, Meraki, Datto, VMware, Microsoft 365; macOS support is a plus.

Responsibilities

• Serve as a trusted technology advisor aligning client IT strategies with business goals.
• Communicate technology recommendations, risks, and strategic initiatives to technical teams and executives.
• Assess client environments to identify security, scalability, performance, and operational improvements.
• Develop IT roadmaps, lead strategic business reviews, oversee budgets, and support compliance.

Skills

Client relations

IT strategy

Executive communication

Technical leadership

Cybersecurity awareness

Tools

ConnectWise

Cisco

Meraki

Datto

VMware

Microsoft 365

macOS support

Job description

Charles IT is seeking a knowledgeable Technical Client Advisor to partner with assigned clients, align their business goals with technology strategy, and guide on technical challenges and long-term IT planning. The ideal candidate is a strong communicator who builds lasting client relationships and coordinates across teams.

Responsibilities include establishing IT roadmaps, budgeting, and ensuring security and regulatory compliance while collaborating with C-suite executives and internal teams.