IT Client Account Advisor — Hybrid

Pinion Global; Wichita (KS); Híbrido; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k/profit-sharing

Paid holidays

Flexible work schedules

Hybrid or in-office options

Descripción de la vacante

Pinion Technology Core seeks a Client Account Specialist to connect IT solutions with growing technology clients. You will build trusted relationships, understand client business and IT needs, and translate requests into service and product requirements.

This role collaborates with technical teams to keep work moving and develops tailored technology plans while driving growth. The position offers a hybrid or in-office setup, travel gelegibly overnight, and a compensation package with a wide

Formación

• Proven experience in client service and retention, ideally within IT or MSP environments.
• Excellent communication with business owners and stakeholders.
• Curiosity about technology trends and business solutions.
• Strong problem-solving mindset and a detail-oriented approach.
• Proficient in Microsoft Office and CRM usage.
• Ability to analyze client needs and develop strategic solutions.
• Willingness to travel overnight occasionally.

Responsabilidades

• Build consultative client relationships to drive satisfaction, retention, and growth.
• Develop deep understanding of each client’s business, IT environment, and goals.
• Translate client needs into actionable service and product requirements.
• Ensure timely updates, proactive communication, and smooth service experience with tech teams.
• Collaborate across departments to tailor technology plans for clients.
• Identify trends and proactively address them with strategies.
• Generate opportunities, prepare quotes, and track account activity.

Conocimientos

Client relationships

Communication

Analytical mindset

Problem solving

Attention to detail

Digital fluency

CRM systems

Microsoft Office

Travel flexibility

Herramientas

CRM systems

Microsoft Office

Descripción del empleo

Pinion Technology Core seeks a Client Account Specialist to connect IT solutions with growing technology clients. You will build trusted relationships, understand client business and IT needs, and translate requests into service and product requirements.

This role collaborates with technical teams to keep work moving and develops tailored technology plans while driving growth. The position offers a hybrid or in-office setup, travel gelegibly overnight, and a compensation package with a wide