Hybrid IT Business Systems Analyst – ServiceNow & 365

MaxIT Consulting - Max Corporate Group; Pontiac (MI); Híbrido; USD 75.000 - 105.000; Jornada completa

Descripción de la vacante

MaxIT Consulting – Max Corporate Group is seeking a Business Systems Analyst to support IT infrastructure projects for a public-sector organization in Pontiac, Michigan. The role covers networking, servers, Microsoft 365, VoIP and service center, turning business needs into clear requirements and workable solutions.

You will analyze data, design solutions, and write technical requirements for deliverables. Ideal candidates have 5+ years as a BA/BS Analyst in IT, hands-on ServiceNow integrations,

Formación

• At least 5 years of experience as a BA/BS Analyst in IT.
• Experience with ServiceNow integrations (Asset/Inventory/CMDB).
• Strong data analytics and ability to write technical requirements.

Responsabilidades

• Act as Business Systems Analyst on projects across networking, server, workstation, Microsoft 365, VoIP and service center teams.
• Perform data analysis, design solutions and write technical requirements.
• Test and implement technology solutions, conduct research and create procedures to improve existing systems.
• Support ServiceNow integrations related to asset management, inventory management, CMDB discovery and collaboration tools.
• Provide training and support to users.
• Write Requests for Proposals and contract scopes of deliverables.

Conocimientos

Data analytics

ServiceNow integrations

Microsoft 365

Herramientas

ServiceNow

Microsoft 365

Webex

Descripción del empleo

MaxIT Consulting – Max Corporate Group is seeking a Business Systems Analyst to support IT infrastructure projects for a public-sector organization in Pontiac, Michigan. The role covers networking, servers, Microsoft 365, VoIP and service center, turning business needs into clear requirements and workable solutions.

You will analyze data, design solutions, and write technical requirements for deliverables. Ideal candidates have 5+ years as a BA/BS Analyst in IT, hands-on ServiceNow integrations,