Hybrid Business Systems Analyst - ServiceNow & Infra

The Stafford Gray Group

Pontiac (MI)

Hybrid

USD 85,000 - 120,000

Full time

4 days ago

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Job summary

The Stafford Gray Group in Southeast Michigan seeks an experienced Business Systems Analyst to support a public-sector IT Infrastructure Services organization. You will work across Networking, Server, Workstation Services, Microsoft 365, VoIP/Telecommunications, and Service Center teams.

This hybrid role requires you to be onsite in Waterford/Pontiac at least 2 days per week. The role involves gathering requirements, designing solutions, testing, training end users, and drafting RFPs and scopes

Qualifications

5+ years of experience as a Business Analyst or Business Systems Analyst.
Hands-on ServiceNow experience, specifically integrations or CMDB/Discovery (firm requirement).
Strong experience with the Microsoft 365 productivity suite.
Data analytics experience.
Ability to be onsite in the Waterford/Pontiac area at least 2 days per week.

Responsibilities

Gather requirements, analyze data, design solutions, and write technical requirements for infrastructure projects.
Support ServiceNow integrations, including Asset Management, Inventory Management, CMDB/Discovery, and Webex.
Test and implement technology solutions, and support users through rollout.
Research current systems and create procedures that improve them.
Train and support end users.
Write Requests for Proposals (RFPs) and contract Scopes of Deliverables.