Senior Business Analyst: ServiceNow, M365 & Infrastructure

MaxIT Consulting - Max Corporate Group; Pontiac (MI); Hybrid; USD 85,000 - 110,000; Full time

Job summary

MaxIT Consulting – Max Corporate Group in Pontiac, Michigan is seeking a skilled Business Analyst to support IT infrastructure projects. The role focuses on turning business needs into clear requirements, emphasizing ServiceNow integrations, data analysis, and MS 365 proficiency.

You will collaborate across networking, servers, workstation services and the service center, with on-site two days per week in a hybrid setup. W2 contract, 12 months, start ASAP.

Qualifications

• 5+ years of experience as a Business Analyst or Business Systems Analyst in IT.
• Experience with ServiceNow integrations (Asset Management, Inventory Management, CMDB discovery, Webex).
• Strong hands-on experience with the Microsoft 365 productivity suite.
• Solid data analytics experience.
• Self-starter with proven communication, analytical and problem-solving skills.

Responsibilities

• Act as Business Systems Analyst on projects across networking, server, workstation, Microsoft 365, VoIP telecommunications and service center teams.
• Perform data analysis, design solutions and write technical requirements.
• Test and implement technology solutions, conduct research and create procedures to improve existing systems.
• Support ServiceNow integrations related to asset management, inventory management, CMDB discovery and collaboration tools.
• Provide training and support to users.
• Write Requests for Proposals and contract scopes of deliverables.

Skills

Business analysis

ServiceNow integrations

Data analytics

Microsoft 365

Communication skills

Tools

ServiceNow

Microsoft 365

Webex

CMDB discovery

Job description

MaxIT Consulting – Max Corporate Group in Pontiac, Michigan is seeking a skilled Business Analyst to support IT infrastructure projects. The role focuses on turning business needs into clear requirements, emphasizing ServiceNow integrations, data analysis, and MS 365 proficiency.

You will collaborate across networking, servers, workstation services and the service center, with on-site two days per week in a hybrid setup. W2 contract, 12 months, start ASAP.