IT Infra Business Analyst: Data Analytics & ServiceNow

Fasttek; Pontiac (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical and Dental

Vision care

PTO

Long term disability

Life insurance

401(k) with match

Employee referral program

Job summary

FastTek Global is seeking a Business Systems Analyst in Pontiac, Michigan to support Infrastructure Services across Networking, Server, Workstation, O365 and VoIP teams. You will own projects, apply analytical and communication skills, and deliver solutions aligned with specifications.

Responsibilities include data analysis, writing technical requirements, testing, training users, and creating procedures to improve existing systems; familiarity with ServiceNow integrations and M365 is essential.

Qualifications

• Experience with ServiceNow integrations (Asset Management, Inventory Management, CMDB discovery, Webex).
• Strong experience with the M365 Productivity Suite.
• Data analytics experience required.
• Experience with Contracts and RFPS is a plus.

Responsibilities

• Data analysis, designing solutions and writing up technical requirements.
• Testing and implementing technology solutions.
• Conducting research and creating procedures to improve existing systems.
• Providing training and support to users.
• Writing RFPs and Contract Scope of Deliverables.

Skills

ServiceNow integrations

M365 Productivity Suite

Data analytics

RFPs experience

Telecommunications Expense Management

Job description

FastTek Global is seeking a Business Systems Analyst in Pontiac, Michigan to support Infrastructure Services across Networking, Server, Workstation, O365 and VoIP teams. You will own projects, apply analytical and communication skills, and deliver solutions aligned with specifications.

Responsibilities include data analysis, writing technical requirements, testing, training users, and creating procedures to improve existing systems; familiarity with ServiceNow integrations and M365 is essential.