Business Systems Analyst: Data-Driven IT Infra & ServiceNow

Career Crunch; Pontiac (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Career Crunch is seeking a Business Systems Analyst to support Infrastructure Services including Networking, Server, Workstation Services, O365, VoIP, and Service Center teams in Pontiac, MI. The role requires a self-starter who takes ownership, with strong communication, analytical, and problem-solving skills to ensure deliverables meet specifications.

The ideal candidate will have hands-on experience with ServiceNow integrations, M365, and data analytics, and will contribute to designing

Qualifications

• Experience with ServiceNow integrations (Asset Management, Inventory Management, CMDB discovery, Webex).
• MUST HAVE strong experience using M365 Productivity Suite.
• MUST HAVE data analytics experience.
• Telecommunications Expense Management experience a plus.
• Experience with Contracts and Request for Proposals a plus.

Responsibilities

• Perform data analysis, design solutions and write technical requirements.
• Test and implement technology solutions and conduct research.
• Create procedures to improve existing systems and provide training and support to users.
• Write RFPs and define Contract Scope of Deliverables.

Skills

Data analytics

Communication

Problem-solving

Tools

ServiceNow

Webex

M365 Suite

Job description

Career Crunch is seeking a Business Systems Analyst to support Infrastructure Services including Networking, Server, Workstation Services, O365, VoIP, and Service Center teams in Pontiac, MI. The role requires a self-starter who takes ownership, with strong communication, analytical, and problem-solving skills to ensure deliverables meet specifications.

The ideal candidate will have hands-on experience with ServiceNow integrations, M365, and data analytics, and will contribute to designing