Hybrid IT & Building Automation Support Specialist

Comtech LLC; Denver (CO); Hybrid; USD 60,000 - 81,000; Full time

Job summary

Comtech LLC is seeking an experienced IT Support Specialist to support regional IT operations and project implementations within commercial buildings. The role covers BMC and IT infrastructure support with a hybrid work setup (1 on-site day, 4 remote days per week) and requires frequent regional travel.

The ideal candidate has hands-on hardware experience, Windows server expertise, and strong networking knowledge. Public trust or similar clearance is a plus; US citizenship is required.

Qualifications

• Prior experience in tier-2 IT support (remote and on-site).
• Hands-on hardware experience and rack/stack of network components.
• Strong knowledge of Windows Desktop and Server OS.
• Solid understanding of networking (TCP/IP, DNS, DHCP, LDAP).
• Experience with ServiceNow and ITIL environments.

Responsibilities

• Provide tier-2 technical support for BMC devices, IT infrastructure, and servers, with escalation as needed.
• Assist in physical installation and troubleshooting of IT devices (switches, routers, servers, workstations).
• Serve as IT liaison to vendors, property managers, and on-site staff.
• Coordinate BMC integration projects; document requirements for new implementations; participate on-site as needed.
• Survey BMC systems and network infrastructure across buildings; update diagrams and docs.

Skills

Tier-2 IT support

Network troubleshooting

Windows OS

TCP/IP/DNS/DHCP

MS SQL Server

ServiceNow

ITIL

Verbal & written communication

Project coordination

Tools

MS Visio

SolarWinds

SQL Server

Windows IIS

Job description

Comtech LLC is seeking an experienced IT Support Specialist to support regional IT operations and project implementations within commercial buildings. The role covers BMC and IT infrastructure support with a hybrid work setup (1 on-site day, 4 remote days per week) and requires frequent regional travel.

The ideal candidate has hands-on hardware experience, Windows server expertise, and strong networking knowledge. Public trust or similar clearance is a plus; US citizenship is required.