IT Support Specialist

Comtech LLC; Atlanta (GA); Remote; USD 63,000 - 77,000; Full time

Job summary

A full-service IT solutions provider is seeking an experienced IT Support Specialist for their Atlanta office. This role involves providing tier-2 technical support for building monitoring and control systems, assisting with IT hardware installation, and coordinating project implementations. Candidates should have prior experience in IT support and a solid knowledge of networking technologies. The position includes remote work with occasional travel within Georgia and surrounding states.

Qualifications

• Prior experience in tier-2 IT support (remote and on-site).
• Hands-on experience with physical hardware, including installation of network components.
• Working knowledge of Microsoft Windows Desktop and Server Operating Systems.
• Solid understanding of TCP/IP, DHCP, and DNS protocols.
• Experience with ServiceNow and ITIL environments.

Responsibilities

• Provide tier-2 technical support for building monitoring and control systems.
• Assist in the physical installation and troubleshooting of IT devices.
• Act as IT liaison for vendors and property managers.
• Coordinate BMC integration/implementation projects.
• Survey BMC systems and network infrastructure at various buildings.

Skills

Tier-2 IT support experience

Physical hardware installation

Networking technologies

Microsoft Windows OS knowledge

ServiceNow experience

Job description

Employment Type: Full time (W2) with benefits

Location: Atlanta, GA, USA

Workplace Type: Remote (occasional travel expected)

Salary: $70,000 + per year (based on experience and qualifications)

We're seeking an experienced IT Support Specialist to join our team! You will play a vital role supporting the regional IT operations and project implementations within our federal client's commercial buildings.

You'll be supporting the building monitoring and control systems (BMC) and the IT infrastructure they rely on (building automation systems, advanced metering systems, physical access control systems, lighting control systems, etc.).

Your support will help maximize the operational efficiency and reduce their overall building consumption to ensure their sustainability goals are met.

Do you enjoy troubleshooting in a dynamic environment and being on an inter-departmental team? Then click "Apply" now!

KEY RESPONSIBILITIES

• Provide tier -2 technical support of building monitoring and control (BMC) devices/consoles, IT infrastructure, and general BMC application/server support, escalating as needed.
• Assist in the physical installation and troubleshooting of various IT devices (e.g., switches, routers, servers, workstations, laptops), as necessary.
• Act as IT liaison and technical point of contact for vendors, property managers, and on-site personnel.
• Coordinate and facilitate BMC integration/implementation projects by participating in project planning, documenting requirements related to new implementations, and responding onsite, as necessary.
• Survey BMC systems and network infrastructure at various buildings.
• Modify/develop network diagrams (using Microsoft Visio) and supporting documentation, as needed.
• Travel frequently within the region (Georgia and the surrounding states ), as needed.

KEY REQUIREMENTS

• Prior experience in tier-2 IT support (remote and on-site).
• Hands-on experience with physical hardware, including racking, stacking, and installation of network components.
• Working knowledge of Microsoft Windows Desktop and Server Operating Systems.
• Solid understanding of networking technologies, including TCP/IP, NetBios, DHCP, WINS, DNS, and LDAP.
• Working knowledge of Windows IIS web services.
• Working knowledge of MS SQL Server.
• Working knowledge of server hardware and uninterrupted power supply (UPS).
• Experience with ServiceNow and ITIL environments.
• Ability to manage multiple priorities and projects simultaneously.

Must be able to walk distances within large buildings/campuses and lift 25 lbs.

Why work with us?

Comtech is an award winning, customer-oriented, full-service IT solutions provider serving the Civilian Federal Government, the Department of Defense and other Agencies. In the finance and medical sector, Comtech offers IT solutions to help financial and healthcare organizations comply with regulatory requirements and helps them reduce cost while increasing strategic agility.

Comtech has earned its reputation for excellence in service delivery through a commitment to quality. This commitment includes the establishment of the corporate position of Quality Assurance Manager, and our certified International Standards Organization (ISO) 9001:2008 Quality Management System (QMS). Comtech is actively applying the principles and practices of these standards to both our internal business practices and our contracts.

Comtech LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected Veteran status.