IT Support Specialist — Hybrid, Windows + Security

TUV SUD America; Wakefield (MA); Hybride; USD 40 000 - 45 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off (PTO)

401(k) match

Tuition reimbursement

Professional development

Résumé du poste

TUV SUD America is seeking an IT Support Specialist to provide on-site and remote technical support to employees across the Americas, handling hardware, software, and telephone systems. You’ll deploy and maintain end-user devices, manage inventories, and escalate complex issues as needed.

The role focuses on Microsoft-based environments, collaboration with regional/global IT teams, and contributing to IT projects and system improvements.

Qualifications

• 1-3 years of experience in end-user technical support within a Microsoft server and multi-platform environment.
• Working knowledge of Windows 10, Microsoft Office, Active Directory, and basic server administration tools.
• Ability to troubleshoot end-user hardware, software, and common IT security issues with sound judgment and attention to detail.

Responsabilités

• Provide on-site and remote technical support to employees across the Americas for hardware, software, and telephone systems.
• Configure, deploy, upgrade, and maintain end-user devices while keeping accurate hardware and software inventory records.
• Investigate and resolve technical and security issues, including malware alerts, and elevate complex incidents as needed.
• Support Microsoft-based environments and selected internal applications, becoming a knowledgeable point of contact for assigned tools.
• Participate in IT projects, hardware rollouts, and system improvements in coordination with other IT team members.
• Document support activity and solutions, communicate timely updates, and deliver professional service to internal stakeholders.
• Identify local equipment and maintenance needs and help align IT plans and budget inputs with corporate IT strategy.

Connaissances

Customer service

Troubleshooting

Documentation

Formation

Bachelor's degree in Computer Science or related field

Outils

Windows 10

Active Directory

Microsoft Office 365

Bomgar Remote Support

Vonage

Description du poste

TUV SUD America is seeking an IT Support Specialist to provide on-site and remote technical support to employees across the Americas, handling hardware, software, and telephone systems. You’ll deploy and maintain end-user devices, manage inventories, and escalate complex issues as needed.

The role focuses on Microsoft-based environments, collaboration with regional/global IT teams, and contributing to IT projects and system improvements.