Hybrid IT Systems Administrator — End-User & Server Support

Re:Build Manufacturing; City of Rochester, Northern (NY, KY); Hybrid; USD 39,000 - 63,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Re:Build Manufacturing in Rochester, NY seeks an IT Support Specialist to provide end-user support for hardware, software, applications, operating systems, and connectivity across our fast-growing multi-site manufacturing platform.

The role requires excellent customer service, strong organization, and solid technical skills in Windows, AD, networks, virtualization, and cloud tools, with some evening/weekend coverage and travel (<10%).

Qualifications

• 3-5 years’ experience administering IT systems and resolving user issues.
• Demonstrable understanding of Microsoft technologies including Windows 10/11, Windows Server 2012R2-2022, Active Directory, Microsoft 365 & Entra ID, Azure, and PowerShell.
• Demonstrable understanding of networking concepts and methodologies to address challenges.
• Familiarity with virtualization technologies and cloud platforms, such as VMware, AWS, and Azure.
• Familiarity with Linux and MacOS a plus.
• Experience supporting critical enterprise software (e.g., ERP and Manufacturing Execution Systems) a plus.
• Willingness to work occasional evenings and weekends.
• Willingness to travel (<10%).
• Fluency in written and spoken English.

Responsibilities

• Responsible for the maintenance, configuration, and reliable operation of computer systems
• Designs, deploys, and maintains technical solutions to business problems with a focus on technology, documentation, and training
• Monitors, fixes, and solves hardware and software errors by running diagnostics, detailing problems and resolutions, prioritizing problems, and assessing impact of issues.
• Performs upgrades to server hardware, operating systems, and software to ensure the necessary levels of security, availability, and functionality of critically important services
• Implements appropriate processes for data protection, disaster recovery, and failover procedures, including execution, testing, and security of regular backups
• Leads desktop and helpdesk support efforts, ensuring all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Coordinates with IT personnel across all Re:Build sites and external service providers

Skills

Windows 10/11

Windows Server

Active Directory

Microsoft 365

Entra ID

Azure

PowerShell

Networking concepts

Linux

MacOS

English fluency

Tools

VMware

AWS

Azure

ERP software

MES software

Job description

Re:Build Manufacturing in Rochester, NY seeks an IT Support Specialist to provide end-user support for hardware, software, applications, operating systems, and connectivity across our fast-growing multi-site manufacturing platform.

The role requires excellent customer service, strong organization, and solid technical skills in Windows, AD, networks, virtualization, and cloud tools, with some evening/weekend coverage and travel (<10%).