IT Support Specialist

Comtech LLC; Denver (CO); Hybrid; USD 60,000 - 81,000; Full time

Job summary

Comtech LLC is seeking an experienced IT Support Specialist to support regional IT operations and project implementations within commercial buildings. The role covers BMC and IT infrastructure support with a hybrid work setup (1 on-site day, 4 remote days per week) and requires frequent regional travel.

The ideal candidate has hands-on hardware experience, Windows server expertise, and strong networking knowledge. Public trust or similar clearance is a plus; US citizenship is required.

Qualifications

• Prior experience in tier-2 IT support (remote and on-site).
• Hands-on hardware experience and rack/stack of network components.
• Strong knowledge of Windows Desktop and Server OS.
• Solid understanding of networking (TCP/IP, DNS, DHCP, LDAP).
• Experience with ServiceNow and ITIL environments.

Responsibilities

• Provide tier-2 technical support for BMC devices, IT infrastructure, and servers, with escalation as needed.
• Assist in physical installation and troubleshooting of IT devices (switches, routers, servers, workstations).
• Serve as IT liaison to vendors, property managers, and on-site staff.
• Coordinate BMC integration projects; document requirements for new implementations; participate on-site as needed.
• Survey BMC systems and network infrastructure across buildings; update diagrams and docs.

Skills

Tier-2 IT support

Network troubleshooting

Windows OS

TCP/IP/DNS/DHCP

MS SQL Server

ServiceNow

ITIL

Verbal & written communication

Project coordination

Tools

MS Visio

SolarWinds

SQL Server

Windows IIS

Job description

Employment Type: Full time (W2) with benefits

Workplace Type: Hybrid (1 day on site, 4 days remote per week)

Pay Rate: $70,000 +per year(based on experience and qualifications)

We are seeking an experienced IT Support Specialist to join our team! You will play a vital role supporting the regional IT operations and project implementations within commercial buildings. Specifically, you will be supporting the building monitoring and control systems (BMC) and the IT infrastructure that they rely on (e.g., building automation systems, advanced metering systems, physical access control systems, lighting control systems, etc.). Your support will help maximize the operational efficiency and reduce the overall energy consumption of these commercial buildings to ensure our clients sustainability goals are met.

KEY RESPONSIBILITIES:

• Provide tier -2 technical support of building monitoring and control (BMC) devices/consoles, IT infrastructure, and general BMC application/server support, escalating as needed.
• Assist in the physical installation and troubleshooting of various IT devices (e.g., switches, routers, servers, workstations, laptops), as necessary.
• Act as IT liaison and technical point of contact for vendors, property managers, and on-site personnel.
• Coordinate and facilitate BMC integration/implementation projects by participating in project planning, documenting requirements related to new implementations, and responding onsite, as necessary.
• Survey BMC systems and network infrastructure at various buildings.
• Modify/develop network diagrams (using Microsoft Visio) and supporting documentation, as needed.
• Travel frequently within the region (Montana, North Dakota, South Dakota, Utah, and Wyoming) and occasionally within the CONUS to support client buildings in the non-local area.

KEY REQUIREMENTS:

• Prior experience in tier-2 IT support (remote and on-site).
• Hands-on experience with physical hardware, including racking, stacking, and installation of network components.
• Working knowledge of Microsoft Windows Desktop and Server Operating Systems.
• Solid understanding of networking technologies, including TCP/IP, NetBios, DHCP, WINS, DNS, and LDAP.
• Working knowledge of Windows IIS web services.
• Working knowledge of MS SQL Server.
• Working knowledge of server hardware and uninterrupted power supply (UPS).
• Experience with ServiceNow and ITIL environments.
• Excellent communications skills and the ability to convey technical information to both technical and non-technical individuals (verbal and written).
• Ability to manage multiple priorities and projects simultaneously.
• Familiarity with building automation and metering systems.

The following are preferred:

• Experience with building control systems and building automation and control (BAS) communication protocols (e.g., BACnet MSTP, BACnet IP, Modbus TCP/IP, Modbus MSTP, LonWorks, and Fox).
• Active Public Trust
• Working proficiency with MS Visio.
• Experience with SolarWinds.

Must be able to walk distances within large buildings/campuses and lift 25 lbs. Must be a U.S. citizen.

Who We Are

Comtech is an award winning, customer-oriented, full-service IT solutions provider serving the Civilian Federal Government, the Department of Defense and other Agencies. In the finance and medical sector, Comtech offers IT solutions to help financial and healthcare organizations comply with regulatory requirements and helps them reduce cost while increasing strategic agility.

Comtech has earned its reputation for excellence in service delivery through a commitment to quality. This commitment includes the establishment of the corporate position of Quality Assurance Manager, and our certified International Standards Organization (ISO) 9001:2008 Quality Management System (QMS). Comtech is actively applying the principles and practices of these standards to both our internal business practices and our contracts.

Comtech LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected Veteran status.