Hybrid IT Administrator — On-Site Hardware & Helpdesk

esper.io; Bellevue (WA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage 90%

Life insurance

401K with company match

Unlimited PTO with minimum 2 weeks off

Daily catered lunches

Snacks in office

Team hikes and monthly events

Job summary

Esper, based in Bellevue, WA, is hiring a hands-on IT Administrator for a hybrid role (3 days in the office, 2 remote). You’ll be the on-site lead for IT operations, handle end-user support, and manage hardware provisioning while collaborating with Engineering and Product to meet technical needs.

The role requires 2–4+ years of IT experience, strong hardware and networking skills, and familiarity with Jamf Pro, Intune, and Okta. A proactive problem-solver with attention to inventory is ideal.

Qualifications

• 2–4+ years in IT Helpdesk, IT Administration, or TechOps.
• Experience with physical hardware deployment, AV support, on-site troubleshooting.
• Familiarity with OSI model and networking fundamentals.
• Experience with macOS, Windows 11 Pro, iOS, Android.
• Exposure to device management platforms (Jamf Pro, Intune) and identity providers (Okta).
• Basic Python or shell scripting or willingness to learn.
• Ability to follow documented processes and maintain inventory.

Responsibilities

• Field internal helpdesk tickets for laptops, SaaS tools, and IoT devices.
• Serve as the sole on-site helpdesk for end-user IT issues needing physical presence.
• Set up, replace, and troubleshoot hardware for employees.
• Provision and configure new computers and onboard new staff.
• Maintain asset inventory records and update the internal wiki.
• Organize IT inventory and assist with policy enforcement (MDM, SSO, security).
• Assist with API workflows, scripting, and automation for cross‑department initiatives.

Skills

IT helpdesk experience

Networking fundamentals

OS troubleshooting

Inventory & documentation

Tools

Jamf Pro

Intune

Okta

Confluence

Job description

Esper, based in Bellevue, WA, is hiring a hands-on IT Administrator for a hybrid role (3 days in the office, 2 remote). You’ll be the on-site lead for IT operations, handle end-user support, and manage hardware provisioning while collaborating with Engineering and Product to meet technical needs.

The role requires 2–4+ years of IT experience, strong hardware and networking skills, and familiarity with Jamf Pro, Intune, and Okta. A proactive problem-solver with attention to inventory is ideal.