IT Administrator

esper.io; Bellevue (WA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage 90%

Life insurance

401K with company match

Unlimited PTO with minimum 2 weeks off

Daily catered lunches

Snacks in office

Team hikes and monthly events

Job summary

Esper, based in Bellevue, WA, is hiring a hands-on IT Administrator for a hybrid role (3 days in the office, 2 remote). You’ll be the on-site lead for IT operations, handle end-user support, and manage hardware provisioning while collaborating with Engineering and Product to meet technical needs.

The role requires 2–4+ years of IT experience, strong hardware and networking skills, and familiarity with Jamf Pro, Intune, and Okta. A proactive problem-solver with attention to inventory is ideal.

Qualifications

• 2–4+ years in IT Helpdesk, IT Administration, or TechOps.
• Experience with physical hardware deployment, AV support, on-site troubleshooting.
• Familiarity with OSI model and networking fundamentals.
• Experience with macOS, Windows 11 Pro, iOS, Android.
• Exposure to device management platforms (Jamf Pro, Intune) and identity providers (Okta).
• Basic Python or shell scripting or willingness to learn.
• Ability to follow documented processes and maintain inventory.

Responsibilities

• Field internal helpdesk tickets for laptops, SaaS tools, and IoT devices.
• Serve as the sole on-site helpdesk for end-user IT issues needing physical presence.
• Set up, replace, and troubleshoot hardware for employees.
• Provision and configure new computers and onboard new staff.
• Maintain asset inventory records and update the internal wiki.
• Organize IT inventory and assist with policy enforcement (MDM, SSO, security).
• Assist with API workflows, scripting, and automation for cross‑department initiatives.

Skills

IT helpdesk experience

Networking fundamentals

OS troubleshooting

Inventory & documentation

Tools

Jamf Pro

Intune

Okta

Confluence

Job description

This role is a hybrid role. Employees will be in the office at our Bellevue, WA location 3 days a week and remote 2 days a week.

About Esper

Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improved ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 735 on Inc. Magazine's 2025 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands, like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity, rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.

About The Role

We're looking for a dedicated, hands-on IT Administrator to join our IT team in a full time capacity. In this role, you will be the primary on-site point of contact for IT operations, helpdesk support, and hardware provisioning. You will also be expected to collaborate cross-functionally with our Engineering and Product teams to support their unique technical requirements, ensuring seamless operations across the organization. This is a great fit for an experienced IT professional who thrives in a fast-paced tech environment and enjoys owning on-site technical operations.

What You’ll Be Doing

• Field internal helpdesk tickets covering laptops (macOS, Windows 11, Ubuntu), SaaS tools, and IoT devices.
• Act as the sole on-site helpdesk resolving all end-user IT issues requiring physical presence or immediate response (hardware failures, connectivity issues, and walk-up requests).
• Provide physical setup, replacement, and troubleshooting of all hardware for employees (laptops, monitors, peripherals, phones, printers, AV/conference room equipment).
• Provision and configure new computers following documented workflows, and sit with new employees to complete onboarding and tool orientation.
• Maintain and update asset inventory records.
• Keep the IT internal wiki (Confluence) accurate and up to date.
• Organize and maintain IT inventory and supplies as needed.
• Assist with enforcing MDM policies (Jamf/Intune), SSO via Okta, endpoint security standards, and auditing user access across cloud platforms.
• Unbox and onboard partner hardware utilized by Engineering and Product, ensuring proper network segmentation and access.
• Assist with API workflows, scripting, and automation tooling to support cross-departmental technical initiatives.

What We’re Looking For

• 2-4+ years of experience in an IT Helpdesk, IT Administration, or TechOps role.
• Strong experience with physical hardware deployment, AV support, and on-site troubleshooting.
• Comfortable troubleshooting using the OSI model and networking fundamentals.
• Familiarity with various mobile and desktop operating systems (macOS, Windows 11 Pro, iOS, Android).
• Exposure to device management platforms (e.g., Jamf Pro, Intune) and identity providers (e.g., Okta).
• Basic Python or shell scripting experience (or eagerness to learn).
• Able to follow documented processes and ask good questions.
• Strong attention to detail, especially with inventory and documentation.

Nice to Have

• Familiarity with the Android framework.
• Experience with ticketing or ITSM tools.
• Interest in IT security, automation, and cross-functional technical operations.

Salary Band

$75K - $95K OTE

• Medical, Dental, Vision 90% covered by the company
• Life insurance
• FSA (Medical & Dependent)
• 401K with a company match that vests immediately
• Unlimited time off policy with a mandatory 2 weeks off (minimum)Daily catered lunches
• Wide variety of snacks in the office
• Family Benefits: Maternity, Parental, Adoption, & Surrogacy leave
• Stand up desks with 36” curved widescreen monitors for each employee
• Team hikes and other fun events (e.g. mini-golf, bowling, board game nights, trivia, outdoor events, etc.) on a monthly basis

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Esper we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, you may be just the right candidate for this or other roles.