IT Support Engineer – Hybrid, 365, Intune & Jamf

Enpal; Berlin (NH); Hybrid; USD 61,000 - 91,000; Full time

Benefits offered by this job

Green unicorn employer status

Hybrid work model with Workflex

Modern Berlin office amenities

Buddy program and onboarding day

Open and transparent culture

Extra vacation days and Wellhub perks

Company pension scheme

Bosch Smart Home discount

Job summary

Enpal seeks an experienced IT support professional to own end-to-end ticket resolution, diagnose complex hardware and software issues, and manage enterprise systems across remote and on-site environments. You will support Microsoft 365, Azure AD, Intune, Jamf, and Defender while ensuring security/compliance and scalable processes.

In this hybrid Berlin-based role, you’ll lead device configuration, lifecycle management, and asset accuracy, contributing to knowledge base development and

Qualifications

• 3+ years of hands-on IT support experience in a corporate environment.
• Solid experience with Microsoft 365, Azure AD, Intune, Jamf, MS Defender, and endpoint management.
• Strong understanding of ITSM principles and experience working within SLA-driven environments.
• Experience supporting hybrid environments (Windows + macOS).
• Strong ownership mindset and ability to work independently.
• Clear and confident communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to manage multiple priorities in a fast-paced, evolving environment.
• Experience in scaling environments or high-growth companies, is a plus.
• Basic scripting knowledge (PowerShell or Bash), is a plus.
• Experience with security tools or endpoint protection management, is a plus.
• Familiarity with compliance standards (ISO, GDPR awareness), is a plus.

Responsibilities

• Own and resolve technical support requests end-to-end, ensuring high-quality service and adherence to SLAs.
• Diagnose and troubleshoot complex hardware and software issues across Lenovo laptops, MacBooks, iPhones, and Android devices.
• Manage, prioritize, and document tickets in Jira Service Desk/Fresh Service with clear communication and structured updates.
• Escalate incidents appropriately while maintaining accountability for resolution tracking.
• Provide both remote and on-site support across Microsoft 365, Azure AD, MS Defender, and other enterprise systems.
• Lead device configuration and lifecycle management using Intune, Jamf, and Snipe-IT.
• Maintain asset accuracy and ensure compliance with IT security and internal governance policies.
• Set up and maintain meeting rooms, VC systems (Teams), and related AV infrastructure.
• Support onboarding and offboarding processes, ensuring smooth user transitions.
• Identify recurring issues and proactively recommend process or technical improvements.
• Contribute to internal documentation and knowledge base development.

Skills

IT support

Strong communication

Independent work

Tools

Microsoft 365

Azure AD

Intune

Jamf

MS Defender

Job description

Enpal seeks an experienced IT support professional to own end-to-end ticket resolution, diagnose complex hardware and software issues, and manage enterprise systems across remote and on-site environments. You will support Microsoft 365, Azure AD, Intune, Jamf, and Defender while ensuring security/compliance and scalable processes.

In this hybrid Berlin-based role, you’ll lead device configuration, lifecycle management, and asset accuracy, contributing to knowledge base development and