Hybrid IT Administrator: On-Site Support & Automation

Esper; Bellevue (AL); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

FSA

401K company match

Pet insurance

Unlimited PTO with 2 weeks minimum

Daily catered lunches

Snacks in office

Family benefits (maternity, parental)

Stand up desks and multiple monitors

Team events monthly

Job summary

Esper is hiring a hands-on IT Administrator to join our IT team in a full-time capacity. You will be the primary on-site IT operations contact, handling helpdesk, hardware provisioning, and cross-functional collaboration with Engineering and Product to meet technical needs.

You will support laptops, IoT devices, and SaaS tools, while enforcing security standards and MDM/SSO policies. This role thrives in a fast-paced tech environment and offers a hybrid schedule in Bellevue, WA.

Qualifications

• 2–4+ years in IT Helpdesk/TechOps or IT Admin roles.
• Experience deploying hardware and providing AV/on-site support.
• Familiarity with OSI model and networking basics.
• Comfort with macOS, Windows 11 Pro, iOS and Android.
• Exposure to device management platforms (Jamf Pro, Intune) and IdP (Okta).
• Basic Python or shell scripting or willingness to learn.
• Able to follow documented processes and maintain accuracy.
• Strong attention to inventory and documentation.

Responsibilities

• Handle internal helpdesk tickets for laptops, SaaS tools, and IoT devices.
• Be the sole on-site contact for IT operations and hardware provisioning.
• Set up, replace, and troubleshoot employee hardware.
• Provision and configure new computers and onboard new staff.
• Maintain asset inventory and update the IT wiki.
• Keep Confluence up-to-date and organized.
• Manage IT inventory and supplies as needed.
• Enforce MDM policies and SSO (Jamf/Intune, Okta) and security standards.
• Onboard partner hardware for Engineering/Product and ensure proper network segmentation.
• Assist with API workflows, scripting, and automation for cross‑functional initiatives.

Skills

Hardware deployment

On-site support

Networking basics

OS knowledge (macOS, Windows, iOS, etc

Tools

Jamf Pro

Intune

Okta

Python/Shell scripting

Job description

Esper is hiring a hands-on IT Administrator to join our IT team in a full-time capacity. You will be the primary on-site IT operations contact, handling helpdesk, hardware provisioning, and cross-functional collaboration with Engineering and Product to meet technical needs.

You will support laptops, IoT devices, and SaaS tools, while enforcing security standards and MDM/SSO policies. This role thrives in a fast-paced tech environment and offers a hybrid schedule in Bellevue, WA.