Hybrid IT Admin Assistant - Helpdesk & Onboarding Expert

Harvard Resource Solutions LLC; Troy (MI); Hybrid; USD 27,000 - 56,000; Full time

Job summary

Harvard Resource Solutions LLC is seeking an IT Administrative Assistant for our non-profit client in Troy, MI, on a temporary to direct hire basis. The role offers a hybrid schedule with remote Mondays and Fridays, and in-office Tuesday through Thursday, totaling 36 hours per week with specific Friday hours.

The ideal candidate will have a high school diploma (associates or bachelor’s preferred) and 3–5 years of admin/IT support experience, plus strong Microsoft 365 and collaboration tool

Qualifications

• High school diploma required; Associate's or Bachelor's degree preferred.
• 3–5 years of admin, operations, project coordination, or IT support experience.
• Proficiency with Microsoft 365 and related platforms (SharePoint, DocuSign, Zoom, Okta, Workday, Jira, Confluence, Asana) or similar apps.

Responsibilities

• Serve as the first IT Helpdesk contact; triage requests and resolve basic issues.
• Coordinate onboarding, offboarding, and transfers; manage access and equipment.
• Manage IT documentation, SharePoint sites, software access, and inventory.
• Support IT projects by coordinating schedules and tracking milestones.
• Administer IT purchasing, vendor relationships, renewals, contracts, and inventory.
• Prepare reports, dashboards, and presentations using Excel and PowerPoint.
• Coordinate department meetings, travel, calendars, and training materials.
• Deliver professional end-user support to employees, vendors, and partners.
• Create instructional guides and documentation for IT processes.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Attention to detail

Problem solving

Independent work

Team player

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

Microsoft 365

SharePoint

DocuSign

Zoom

Okta

Workday

Jira

Confluence

Asana

Job description

Harvard Resource Solutions LLC is seeking an IT Administrative Assistant for our non-profit client in Troy, MI, on a temporary to direct hire basis. The role offers a hybrid schedule with remote Mondays and Fridays, and in-office Tuesday through Thursday, totaling 36 hours per week with specific Friday hours.

The ideal candidate will have a high school diploma (associates or bachelor’s preferred) and 3–5 years of admin/IT support experience, plus strong Microsoft 365 and collaboration tool