Hybrid Helpdesk Technician & Admin Support

Digital Industry, LLC; Silver Spring (MD); Hybrid; USD 30,000 - 40,000; Full time

Job summary

Digital Industry, LLC in Silver Spring, MD seeks a Helpdesk Technician & Administrative Support to troubleshoot IT operations, assist clients, and handle admin tasks.

The role splits roughly 50/50 between technical duties (troubleshooting, hardware, software, documentation) and administrative support (purchasing, licensing, coordination). Requires strong communication and ability to manage multiple priorities.

Qualifications

• Experience supporting IT operations and clients in a helpdesk setting.
• Ability to document tasks clearly and maintain records.
• Familiarity with Windows and Apple OS and MS Office applications.

Responsibilities

• Provide helpdesk troubleshooting and IT support to clients and staff.
• Assist with administrative tasks including purchasing, licensing, and coordination of services.
• Document processes and develop technical/operational procedures.

Skills

IT Support

Customer service

Documentation

Windows

macOS

Networking basics

MS Office

Cloud basics

Education

Microsoft, CompTIA, Cisco Certifications preferred

1+ years’ experience in computer network management

Tools

RMM tools

PSA tools

Microsoft Office

Job description

Digital Industry, LLC in Silver Spring, MD seeks a Helpdesk Technician & Administrative Support to troubleshoot IT operations, assist clients, and handle admin tasks.

The role splits roughly 50/50 between technical duties (troubleshooting, hardware, software, documentation) and administrative support (purchasing, licensing, coordination). Requires strong communication and ability to manage multiple priorities.