Hybrid Instructional Knowledge Designer

Prattwhitney; Farmington (CT); Hybrid; USD 87,000 - 165,000; Full time

Benefits offered by this job

Hybrid work model

Educational assistance

Parental leave

401(k) match

Job summary

RTX Enterprise Services in Farmington, CT seeks a Content and Knowledge Management professional to create and maintain employee-facing knowledge content and EmpowerU materials. You will ensure accessibility, clarity, and adherence to branding while collaborating with SMEs and stakeholders to validate content accuracy.

The role emphasizes translating complex information for non-technical audiences, plus expert use of PowerPoint and Office tools.

Qualifications

• Experience gathering and synthesizing information from SMEs.
• Experience writing clear, concise step-by-step instructions, workflows, and user guides.
• Experience translating complex information for non-technical audiences.
• Experience with Microsoft Office tools, including advanced PowerPoint skills.

Responsibilities

• Develop and maintain high-quality instructional documentation.
• Build employee-facing knowledge content and empowerU materials.
• Ensure content is accessible, clear, and actionable.
• Align content with the Global Knowledge Styling Guide.
• Audit and update materials to reflect current processes and policies.
• Collaborate with SMEs and stakeholders to gather requirements.
• Convert policies into consumable knowledge for diverse audiences.
• Review metrics and feedback to drive content improvements.

Skills

SME collaboration

Technical writing

Non-technical translation

MS Office advanced PowerPoint

Education

University degree or equivalent

Advanced degree in related field

Tools

ServiceNow

Workday

Canva

Job description

RTX Enterprise Services in Farmington, CT seeks a Content and Knowledge Management professional to create and maintain employee-facing knowledge content and EmpowerU materials. You will ensure accessibility, clarity, and adherence to branding while collaborating with SMEs and stakeholders to validate content accuracy.

The role emphasizes translating complex information for non-technical audiences, plus expert use of PowerPoint and Office tools.