Instructional Documentation & Knowledge Specialist (Hybrid)

Prattwhitney; Farmington (CT); Hybrid; USD 87,000 - 165,000; Full time

Benefits offered by this job

Hybrid work model

Educational assistance

Parental leave

401(k) match

Job summary

RTX Enterprise Services in Farmington, CT seeks a Content and Knowledge Management professional to create and maintain employee-facing knowledge content and EmpowerU materials. You will ensure accessibility, clarity, and adherence to branding while collaborating with SMEs and stakeholders to validate content accuracy.

The role emphasizes translating complex information for non-technical audiences, plus expert use of PowerPoint and Office tools.

Qualifications

• Experience gathering and synthesizing information from SMEs.
• Experience writing clear, concise step-by-step instructions, workflows, and user guides.
• Experience translating complex information for non-technical audiences.
• Experience with Microsoft Office tools, including advanced PowerPoint skills.

Responsibilities

• Develop and maintain high-quality instructional documentation.
• Build employee-facing knowledge content and empowerU materials.
• Ensure content is accessible, clear, and actionable.
• Align content with the Global Knowledge Styling Guide.
• Audit and update materials to reflect current processes and policies.
• Collaborate with SMEs and stakeholders to gather requirements.
• Convert policies into consumable knowledge for diverse audiences.
• Review metrics and feedback to drive content improvements.

Skills

SME collaboration

Technical writing

Non-technical translation

MS Office advanced PowerPoint

Education

University degree or equivalent

Advanced degree in related field

Tools

ServiceNow

Workday

Canva

Job description

Date Posted: 2026-10-12 Country: United States of America Location: US-CT-FARMINGTON-0004 ~ 4 Farm Springs Rd ~ 4 FARM SPRINGS Position Role Type: Hybrid U.S. Citizen, U.S. Person, or Immigration Status Requirements: Must be authorized to work in the U.S. without the company's immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems.

With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can.

Together, we push the boundaries of known science and find new ways to connect and protect our world.

Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team:

What You Will Do

• Develop and maintain high-quality instructional documentation that supports defined processes and business needs.
• Build and maintain employee-facing knowledge content along with defining and creating supporting documentation in empowerU.
• Ensure knowledge content and documentation are accessible, clear and actionable.
• Ensure content meets established quality, accessibility, and branding standards.
• Create and update materials such as Quick Guides, Process Guides, Workflows, and Infographics.
• Audit existing documentation and update materials to reflect current processes, policies, and systems.
• Implement updates promptly based on audit findings or process changes.
• Collaborate with subject matter experts, project teams, and stakeholders to gather requirements and validate content accuracy.
• Ask clarifying questions to ensure knowledge and associated documentation are complete, accurate, and aligned with defined needs.
• Convert policies and procedures into clear, consumable knowledge for diverse audiences.
• Ensure content aligns with the Global Knowledge Styling Guide and Playbook.
• Review metrics and employee feedback to drive continuous content improvement.

Qualifications

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years of experience.
• Experience gathering and synthesizing information from subject matter experts (SMEs).
• Experience writing clear, concise step-by-step instructions, workflows, and user guides.
• Experience translating complex or technical information for non‑technical audiences.
• Experience working with Microsoft Office tools, including advanced PowerPoint skills.
• Experience working with at least one of the following tools: ServiceNow, Workday and Canva.

Qualifications We Prefer

• Effective time-management skills with the ability to balance multiple tasks.
• Skilled in managing group dynamics and sustaining learner focus.
• Comfortable answering questions in real time and providing supportive, clear guidance.
• Experience with HR policies, procedures and processes is a plus.
• Background in teaching, graphic design or learning and development is a plus.
• Familiarity with screen-capture tools (e.g., Snagit).
• Familiarity or experience with HTML is a plus.
• Prior use of AI Ability to review learning data, assessments, and feedback (including MFA) to improve content.
• Strong analytical, critical-thinking, and problem-solving abilities.
• Excellent grammar, editing, and proofreading skills.
• Strong attention to detail and commitment to accuracy.
• Strong verbal communication skills with the ability to explain concepts clearly and simply.
• Effective time-management skills with the ability to balance multiple tasks.
• Skilled in managing group dynamics and sustaining learner focus.
• Comfortable answering questions in real time and providing supportive, clear guidance.

What We Offer

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs.

Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Work Location: This is a hybrid role, eligible candidates must reside within commuting distance of Richardson, TX or Farmington, CT. Please consider the following role type definition as you apply for this role: Hybrid: Employees who are working in hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.

Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

Privacy Policy and Terms: Click on this link to read the Policy and Terms

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.