Instructional Documentation & Knowledge Specialist (Hybrid)

RTX; Richardson (TX); Hybrid; USD 87,000 - 165,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Flexible work schedules

Job summary

RTX Enterprise Services seeks an experienced technical writer to create, maintain and improve high-quality knowledge content for employees globally. The role translates complex processes into clear, actionable materials, ensuring accessibility and alignment with branding standards.

Strong collaboration with subject matter experts and cross-functional teams is essential. The ideal candidate has solid technical writing skills, attention to detail, and the ability to translate policies into

Qualifications

• Requires a university degree or equivalent with 3–5+ years of relevant experience
• Experience gathering and synthesizing information from SMEs
• Experience writing clear, concise step-by-step instructions, workflows and user guides
• Experience translating complex information for non-technical audiences
• Proficient with Microsoft Office; advanced PowerPoint skills
• Experience with ServiceNow, Workday and Canva

Responsibilities

• Develop and maintain high-quality instructional documentation.
• Create employee-facing knowledge content in empowerU and related platforms.
• Ensure accessibility, clarity, and actionability of content.
• Meet quality, accessibility, and branding standards.
• Create Quick Guides, Process Guides, Workflows, and Infographics.
• Audit and update materials to reflect current processes and systems.
• Collaborate with SMEs and project teams to gather requirements.
• Ask clarifying questions to ensure content completeness and accuracy.
• Convert policies into consumable knowledge for diverse audiences.
• Align content with Global Knowledge Styling Guide and Playbook.
• Review metrics and feedback to drive improvements.

Skills

SME Collaboration

Technical Writing

Clear Instructions

Audience Translation

MS Office Proficiency

PowerPoint

Education

University Degree or equivalent

Advanced Degree in related field

Tools

ServiceNow

Workday

Canva

Job description

Location

US-CT-FARMINGTON-0004 ~ 4 Farm Springs Rd ~ 4 FARM SPRINGS

Date Posted

2026-10-12

Country

United States of America

Position Role Type

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.

Security Clearance Type

None/Not Required

Security Clearance Status

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team: This role is responsible for creating, maintaining, and improving high-quality knowledge and instructional documentation that supports employees, HR partners and advisors globally. This role ensures content accuracy, accessibility, and usability by translating complex processes into clear, consumable materials. Success in this position requires strong technical writing skills, exceptional attention to detail, and the ability to work cross-functionally with subject matter experts and Centers of Expertise. The ideal candidate understands foundational principles of passive learning, education and design principles and can create content that is visually clear, easy to follow, and practical for employees to apply. Success in this role requires excellent verbal and written communication skills, along with the ability to support effective employee engagement across Business Solutions initiatives.

What You Will Do

• Develop and maintain high-quality instructional documentation that supports defined processes and business needs.
• Build and maintain employee-facing knowledge content along with defining and creating supporting documentation in empowerU.
• Ensure knowledge content and documentation are accessible, clear and actionable.
• Ensure content meets established quality, accessibility, and branding standards.
• Create and update materials such as Quick Guides, Process Guides, Workflows, and Infographics.
• Audit existing documentation and update materials to reflect current processes, policies, and systems.
• Implement updates promptly based on audit findings or process changes.
• Collaborate with subject matter experts, project teams, and stakeholders to gather requirements and validate content accuracy.
• Ask clarifying questions to ensure knowledge and associated documentation are complete, accurate, and aligned with defined needs.
• Convert policies and procedures into clear, consumable knowledge for diverse audiences.
• Ensure content aligns with the Global Knowledge Styling Guide and Playbook.
• Review metrics and employee feedback to drive continuous content improvement.

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years of experience.
• Experience gathering and synthesizing information from subject matter experts (SMEs).
• Experience writing clear, concise step-by-step instructions, workflows, and user guides.
• Experience translating complex or technical information for non-technical audiences.
• Experience working with Microsoft Office tools, including advanced PowerPoint skills.
• Experience working with at least one of the following tools: ServiceNow, Workday and Canva.

Qualifications We Prefer

• Effective time-management skills with the ability to balance multiple tasks.
• Skilled in managing group dynamics and sustaining learner focus.
• Comfortable answering questions in real time and providing supportive, clear guidance
• Experience with HR policies, procedures and processes is a plus
• Background in teaching, graphic design or learning and development is a plus
• Familiarity with screen-capture tools (e.g., Snagit).
• Familiarity or experience with HTML is a plus
• Prior use of AI
• Ability to review learning data, assessments, and feedback (including MFA) to improve content.
• Strong analytical, critical-thinking, and problem-solving abilities.
• Excellent grammar, editing, and proofreading skills.
• Strong attention to detail and commitment to accuracy.
• Strong verbal communication skills with the ability to explain concepts clearly and simply.
• Effective time-management skills with the ability to balance multiple tasks.
• Skilled in managing group dynamics and sustaining learner focus.
• Comfortable answering questions in real time and providing supportive, clear guidance

What We Offer

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Work Location

This is a hybrid role, eligible candidates must reside within commuting distance of Richardson, TX or Farmington, CT.

Hybrid: Employees who are working in hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent on a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.