Instructional Content Architect

RTX (Raytheon); Town of Farmington (WI); On-site; USD 85,000 - 110,000; Full time

Job summary

RTX's Enterprise Services team is seeking a technical writer to create, maintain, and improve high-quality knowledge and instructional documentation for employees, HR partners and advisors worldwide.

You will translate complex processes into clear, actionable materials, ensuring accessibility and alignment with branding standards, collaborating with SMEs and using tools like PowerPoint, ServiceNow, Workday, and Canva.

Qualifications

• Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years of experience.
• Experience gathering and synthesizing information from SMEs.
• Experience writing clear, concise step-by-step instructions, workflows, and user guides.
• Experience translating complex or technical information for non-technical audiences.
• Experience working with Microsoft Office tools, including advanced PowerPoint skills.
• Experience working with at least one of ServiceNow, Workday or Canva.

Responsibilities

• Develop and maintain high-quality instructional documentation that supports defined processes and business needs.
• Build and maintain employee-facing knowledge content along with defining and creating supporting documentation in empowerU.
• Ensure knowledge content and documentation are accessible, clear and actionable.
• Ensure content meets established quality, accessibility, and branding standards.
• Create and update materials such as Quick Guides, Process Guides, Workflows, and Infographics.
• Audit existing documentation and update materials to reflect current processes, policies, and systems.
• Collaborate with subject matter experts, project teams, and stakeholders to gather requirements and validate content accuracy.
• Convert policies and procedures into clear, consumable knowledge for diverse audiences.
• Review metrics and employee feedback to drive continuous content improvement.

Skills

Technical writing

SME collaboration

PowerPoint

Cross-functional

Education

University Degree

Tools

ServiceNow

Workday

Canva

HTML

Job description

RTX's Enterprise Services team is seeking a technical writer to create, maintain, and improve high-quality knowledge and instructional documentation for employees, HR partners and advisors worldwide.

You will translate complex processes into clear, actionable materials, ensuring accessibility and alignment with branding standards, collaborating with SMEs and using tools like PowerPoint, ServiceNow, Workday, and Canva.