Knowledge & Instructional Designer — Hybrid

RTX; Farmington (CT); Hybrid; USD 87,000 - 165,000; Full time

Job summary

RTX Enterprise Services is seeking a skilled Technical Writer to create, maintain, and improve knowledge content that supports employees, HR partners and advisors globally. The role requires translating complex processes into clear, actionable materials that are accessible and usable.

You will collaborate with subject matter experts, define documentation in empowerU, and produce Quick Guides, Process Guides, Workflows and Infographics while following the Global Knowledge Styling Guide.

Qualifications

• Experience gathering and synthesizing information from subject matter experts (SMEs).
• Experience writing clear, concise step-by-step instructions, workflows, and user guides.
• Experience translating complex or technical information for non-technical audiences.
• Experience working with Microsoft Office tools, including advanced PowerPoint skills.
• Experience working with at least one of the following tools: ServiceNow, Workday and Canva.

Responsibilities

• Develop and maintain high-quality instructional documentation that supports defined processes and business needs.
• Build and maintain employee-facing knowledge content along with defining and creating supporting documentation in empowerU.
• Ensure knowledge content and documentation are accessible, clear and actionable.
• Ensure content meets established quality, accessibility, and branding standards.
• Create and update materials such as Quick Guides, Process Guides, Workflows, and Infographics.
• Audit existing documentation and update materials to reflect current processes, policies, and systems.
• Implement updates promptly based on audit findings or process changes.
• Collaborate with subject matter experts, project teams, and stakeholders to gather requirements and validate content accuracy.
• Ask clarifying questions to ensure knowledge and associated documentation are complete, accurate, and aligned with defined needs.
• Convert policies and procedures into clear, consumable knowledge for diverse audiences.
• Ensure content aligns with the Global Knowledge Styling Guide and Playbook.
• Review metrics and employee feedback to drive continuous content improvement.

Skills

SMEs collaboration

Clear instructional writing

Technical translation

PowerPoint advanced

Education

University degree or equivalent experience

Tools

ServiceNow

Workday

Canva

Job description

RTX Enterprise Services is seeking a skilled Technical Writer to create, maintain, and improve knowledge content that supports employees, HR partners and advisors globally. The role requires translating complex processes into clear, actionable materials that are accessible and usable.

You will collaborate with subject matter experts, define documentation in empowerU, and produce Quick Guides, Process Guides, Workflows and Infographics while following the Global Knowledge Styling Guide.