Hybrid Inside Sales Support Specialist

Keystone Technologies Inc; Cincinnati (OH); Remote; USD 45,000 - 70,000; Full time

Job summary

Keystone Technologies Inc is seeking an Inside Sales Associate to support the Sales Team by managing quotes, responding to customer inquiries, and fostering strong customer relationships. The ideal candidate has lighting industry experience and product knowledge, enabling accurate recommendations, cross-referencing part numbers, and providing exceptional support to customers and sales reps.

Remote work is available outside the 50-mile radius; within 50 miles, candidates will work onsite Tue–Thu

Qualifications

• Bachelor's degree in business administration or related field preferred.
• 1–2 years of sales experience in inside sales or similar role.
• Lighting industry knowledge preferred but not required for hybrid; lighting industry experience required for remote.
• Ability to perform in a fast-paced, time-sensitive environment.
• Strong customer service with rapid responses and clear communication.

Responsibilities

• Analyze customer sales data to identify sales trends and opportunities.
• Collaborate with the Sales Support Specialist, Territory Managers, and the Director of Sales Operations to monitor inventory levels and proactively support future project demands and order fulfillment.
• Cross-reference lighting manufacturers' part numbers to Keystone products, ensuring accurate specification matching, competitive replacements, and effective support for customers, distributors, and sales teams.
• Create and manage opportunities in the CRM.
• Maintain project visibility through management and reporting tools (Excel & CRM) to track status, timelines, and on-time delivery.
• Oversee pipeline opportunities to ensure they are closed properly.
• Receive and process customer purchase orders, allocating material appropriately while verifying inventory accuracy.
• Build rapport and develop long‑term relationships with customers to drive product demand.
• Assist the team in processing time-sensitive purchase orders.
• Other duties as assigned

Skills

Customer service

Analytical skills

Communication

Time management

Team collaboration

Education

Bachelor's in business administration

Tools

CRM

Prophet 21

Excel

Word

Job description

Keystone Technologies Inc is seeking an Inside Sales Associate to support the Sales Team by managing quotes, responding to customer inquiries, and fostering strong customer relationships. The ideal candidate has lighting industry experience and product knowledge, enabling accurate recommendations, cross-referencing part numbers, and providing exceptional support to customers and sales reps.

Remote work is available outside the 50-mile radius; within 50 miles, candidates will work onsite Tue–Thu